What are the responsibilities and job description for the COLLECTIONS/CUSTOMER SUPPORT REPRESENTATIVE position at SSD Alarm?
Qualifications :
Must be highly organized and detail oriented
Strong problem solving and follow-up skills
Proficient with 10-key and must be able to type minimum 40 WPM
Excellent written and verbal communication
Ability to work independently and be part of a team
Job Responsibilities :
Perform high volume inbound and outbound customer support calls with an emphasis on balances 60 days past due and older
Reconcile credit memos and pre-payments against open invoices
Work cross functionally with internal stakeholders to resolve customer issues in a timely manner
Maintain accurate customer records in ERP system
Accountable for achieving monthly retention / collection goals
Send account statement and dunning letters as required
Perform additional assignments as directed by the Accounting Manager
Preferred
Customer Support Experience
Benefits : We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401(k), medical, dental and vision insurance, life insurance, paid company holidays, and paid vacations. Additional training provided.
SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing.
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