What are the responsibilities and job description for the Technical Customer Representative / Tier I position at SSE?
Description
Technical Customer Representative / Tier I
SSE is a leading technology company serving the greater St. Louis community for 35 years. We have a thriving MSP / Network Services Practice and looking for a Technical Customer Representative / Tier I to join our team. We are very fast paced and this position requires quick thinking and a "can do" attitude. You would be working in a help desk environment providing support to our customers and joining an excellent company that prides itself on consistently delivering quality and exceptional customer service.
JOB RESPONSIBILITIES
- Receiving inbound calls and making outbound calls to our client base
- Ability to listen to customers with empathy regarding inquiries
- Navigate through multiple computer applications with speed and accuracy to gather necessary information to submit tickets
- Triage and manage level 1 requests, assign escalation resources accordingly, and determine criticality
- Consistently deliver exceptional customer service and professionalism to a wide range of customers
- Ability to accept coaching and feedback in order to achieve individual and team performance goals
- Manage schedules and coordinate service calls with resources and clients through a variety of communication methods
- Able to take ownership and accountability for day to day tasks
QUALIFICATIONS
BENEFITS
