What are the responsibilities and job description for the Tier II Help Desk / Network Engineer position at SSE?
Job Description
Job Description
Tier II Helpdesk Engineer
SSE is a leading technology company headquartered in St. Louis, Missouri, providing Networking, IT and Cybersecurity solutions to our clients for more than 30 years. Our mission is to accelerate business and human performance through technology-enabled solutions and services.
We are seeking a talented and experienced Tier 2 Helpdesk Engineer to join our network team at our corporate office in St. Louis, MO. This is Onsite / Hybrid role.
The primary responsibility is to provide support of all SSE’s toolsets within our “Tech Stack”. The right candidate will show a focus on customer service & care, and grow technically within a company that places technical service, customer-first interaction and delivery as its most critical success measure.
Essential Job Functions / Skills :
- Project management and project implementation experience
- Excellent organizational skills and attention to details
- Deliver solutions based on established practices and procedures
- Strong consulting skills and ability to develop and clearly present solutions
- Triage, review, and troubleshoot issues with various IT tools RMM
- Demonstrated practical knowledge and experience with Microsoft Servers & Desktops
- Demonstrated practical knowledge in LAN / WAN technologies
- Extensive experience with creating IT documentation
Technical Skills :
Note : Please review qualifications below – while we seek these skills across the team, we seek individuals with most of the skills, not necessarily all of them.
Education & Experience :
Benefits :
