What are the responsibilities and job description for the Front Desk Clerk position at SSG Hotels?
- We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Rotating weekends will be required and shift is 3pm-11pm.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (contact details and preferences)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Maintain updated records of bookings and payments
- Any other duties as assigned
Skills
- Great customer service attitude
- Excellent communication and organizational skills
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $13
