Case Manager

Title: Case Manager (I-III), RDP

Division: Project 180

Pay Scale: $24.45 - $29.66/hour

The Organization

SSG-Project 180 turns lives around through innovative, wraparound services that keep people out of

institutions and in their communities. Project 180 is a leader in the forensic treatment space, offering

high-quality, specialized treatment programs that serve thousands of justice-involved individuals. Our

programs span criminal justice intercepts and include pre-arrest interventions, court-based diversions, jail in-reach, and intensive post-release services. Project 180 operates in partnership with County agencies including the Department of Mental Health (DMH), the Department of Health Services (DHS), and the Justice, Care and Opportunities Department (JCOD).

The Program

The Rapid Diversion Program (RDP) is a County-operated program that diverts criminal defendants out

of the criminal legal system at the early stages of the court process. The program provides in-court mental health evaluation, linkage to treatment services, and case management support to participants, whose criminal case is dismissed upon successful program completion.

The Position

Under the supervision of the Program Supervisor, the Rapid Diversion Program (RDP) Case Manager is

responsible for providing wraparound, field based case management and rehabilitative services to a

caseload of approximately 20 diversion clients. A successful RDP case manager will foster strong

collaborative relationships with external treatment providers and RDP court staff. Success in this role

hinges on actively engaging clients, supporting them in achieving meaningful recovery goals, and

enhancing their utilization of community resources. Job title (I-III) to be established based on years of

relevant experience.

Essential Functions

Provide wraparound, field-based services to support recovery goals

• Actively engage clients in services through the development of strong rapport, consistent contact and use of motivational interviewing. Provide outreach services as needed, meeting clients “where they are at” (service location, client’s point of view)
• Services to target cornerstones of recovery oriented care (instilling hope, empowerment, self-responsibility and engaging in meaningful roles). Ensure service delivery is consistent with ethical standards and a harm reduction, strength based, trauma informed framework
• Develop and maintain knowledge of available community resources. Complete needs assessment and link clients to community resources. Monitor ongoing participation in services/use of resources and facilitate problem solving to target barriers. Accompany clients to linkage appointments when appropriate
• Teach prosocial and recovery skills (i.e. communication, problem solving, anger management skills) for long term stability in the community
• Engage and join with collaterals (family members, court) as appropriate. Provide education related to mental health recovery to better support clients. Engage in client advocacy
• Conduct custody pick ups from LA county jails
  
  

Support clients in successfully adhering to court requirements

• Support new clients in understanding the court process, appropriate court conduct, and their specific responsibilities for diversion
• Assist clients in attending scheduled court appearances, providing transportation and accompaniment as necessary
• Procure written progress reports from community providers and submit them to court within established deadlines
• Cultivate and maintain strong relationships with RDP court staff, engaging in ongoing collaboration to ensure clients receive high-quality services consistent with clients responsibilities for diversion
  
  

Documentation and Reporting

• Maintain comprehensive case notes in the electronic health record per program guidelines
• Participate in program data collection per program guidelines
  
  

Fulfill baseline Project 180 staff expectations

• Regular attendance required. Holiday or weekend work may be required
• Maintain and uphold Agency mission statement, values, policies, procedures, and principles
• Perform other duties as needed
• Maintain active license and/or registrations as applicable (i.e. BBS, CCAPP)
  
  

Skills and Abilities

• Empathetic, strong communication and relationship-building skills
• Culturally competent: Understands and is sensitive to diverse backgrounds and needs
• Resourceful: Efficiently navigates and utilizes resources available
• Collaborative: Able to work in diverse teams to solve complex issues
• Adaptive to changing circumstances and client needs in a dynamic environment
• Strong critical thinking and problem solving skills
• Detail-oriented, organized and has strong time management skills
  
  

Minimum Qualifications

Required:

• Experience working with culturally diverse populations
• Valid CA driver’s license, proof of insurance and own vehicle required. Ability to transport clients in personal vehicle as needed
• Must not be on any type of legal supervision (probation or parole)
• Verification of Employment Eligibility and Background Check
• Basic computer skills
• Case Manager I: Less than 2 years case management experience
• Case Manager II: 2 years case management experience
• Case Manager III: 3 or more years of case management experience
  
  

Preferred:

• Previous case management experience
• Lived experience with homelessness, mental health/substance use recovery or the criminal justice system
• Experience working with the forensic and/or dual-diagnosed populations
• Spanish speaking
  
  

Supervisory Responsibilities

None

Environmental Conditions (Working Conditions)

Job duties are to be performed both in office and field settings, including the assigned courthouse.

Physical Requirements

The employee is expected to move about the worksite throughout the day, which may involve walking,

standing, and climbing stairs, or using a mobility device, or similar. The employee is expected to drive,

carry a maximum of 20 lbs, listen, and speak in order to complete job requirements.

Mental Requirements

The employee must be able to do any/all of the following: perform complex and varied tasks such as

synthesizing information and making decisions without immediate supervision; handle routine

distractions, interruptions, noise, and uncontrollable changes in priorities/work schedules; interact

professionally and diplomatically in high-stress situations; create and follow plans; meet deadlines.

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