What are the responsibilities and job description for the Fiber Change Management Analyst position at SSi People?
Job Title: Fiber Network Change Management Analyst
Location: Doral, FL – 100% Remote
As a Change Management Analyst, your primary responsibility will be to coordinate and manage maintenance events within our client’s Fiber Network. Your goal will be to minimize disruption to the customer base and ensure the timely restoration of each affected customer’s service.
Job Responsibilities
With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering an exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from SSi People and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: SSi People Privacy Policy
Location: Doral, FL – 100% Remote
As a Change Management Analyst, your primary responsibility will be to coordinate and manage maintenance events within our client’s Fiber Network. Your goal will be to minimize disruption to the customer base and ensure the timely restoration of each affected customer’s service.
Job Responsibilities
- Coordinate internal and vendor maintenance management
- Assess and approve maintenance events
- Conduct impact analysis, including circuit impact research, assessment, and validation
- Resolve conflicts related to internal and external maintenance & network outages
- Schedule and coordinate with internal teams, vendors, and customers
- Communicate proactively with customers and ensure they are properly notified
- Hands-on experience with SONET, IP protocols and routing, Layer 2 switching, WDM, Dark Fiber services, and OTDR testing
- 3-5 years of telecommunications experience
- Proficiency with MS Office Products
- Experience with NMS alarm monitoring and Circuit Inventory Systems like OSP Insight and Netcracker
- Excellent judgment, concentration, and decision-making skills
- Strong commitment to customer care and attention to detail
- Good organizational skills and ability to multitask
- 2-4 years of related Service Provider experience
- Certifications: CCNA, CCNP, ITIL, Network (preferred)
- Experience with Cisco routers and switches, Cisco ONS Lucent DMX Juniper MX and EX series, and MRV
- High School Diploma or GED
With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering an exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from SSi People and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: SSi People Privacy Policy
