St. Louis Regional Vice President of Operations

It's more than a career, it's a calling. MO-SSM Health Mission Hill Worker Type: Regular Job Highlights: Named 150 Top Places to Work in Healthcare 2024 - Becker's Healthcare Named One of the Diversity Leaders 2024 – Modern Healthcare Named One of America's Greatest Workplaces for Diversity 2024 - Newsweek Named One of America's Greatest Workplaces for Women 2024 – Newsweek Named One of America’s Greatest Workplaces for Job Starters 2024 – Newsweek SSM Health is a Catholic, not-for-profit health system serving the comprehensive health needs of communities across the Midwest through a robust and fully integrated health care delivery system. The organization’s 40,000 team members and more than 13,900 providers are committed to providing exceptional health care services and revealing God’s healing presence to everyone they serve. With care delivery sites in Illinois, Missouri, Oklahoma, and Wisconsin, SSM Health includes 23 hospitals, more than 300 physician offices and other outpatient and virtual care services, 12 post-acute facilities, comprehensive home care and hospice services, a pharmacy benefit company, a health insurance company, and an accountable care organization. It is one of the largest employers in every community it serves. This position is located on-site at our health system's headquarters in St. Louis, Missouri and is not remote work eligible. Business travel within the St. Louis and Southern IL regional footprint is required. To request additional information, confidentially submit your interest, or nominate a fellow colleague, please contact: Jon Dirksen Executive Talent Partner jon.dirksen@ssmhealth.com Job Summary: The Regional Vice President of Operations will report directly to the Regional Chief Operating Officer for the St. Louis and Southern IL regions. As an integrated and clinically driven organization, the Regional Vice President of Operations will develop short- and long-term operational goals and plans ensuring alignment with broader organization priorities. By utilizing metrics and organization vision to lead and direct operational activities, this leader will challenge assumptions and standards of business to improve overall operational effectiveness and service to organization customers. Job Responsibilities and Requirements: Primary Responsibilities: Works collaboratively, in a highly matrixed organization, with Regional and Hospital Ministry Executives and Leaders. Provides executive oversight, through a combination of direct and indirect accountability, for regional functions. Examples include Hospital Ambulatory Services, Imaging, Emergency Preparedness, Employee Safety, Gift Shop Operations, Volunteer Services, Financial Improvement Plans, Perioperative Process Improvement, etc. Provides mentorship and development to Direct and Indirect reports. Inspires strategic change through people, processes, and practices to create a positive workforce culture in support of Mission and Values. Serves as a member of the Regional Leadership Team providing support and direction on operational related issues. Works effectively as a team member in a dynamic executive environment in a matrix organization and promotes teamwork within and across the organization by maintaining positive relationships and utilizing effective problem-solving skills. Ensures engagement of stakeholders, direct/indirect reports, colleagues, and physicians to ensure effective implementation of strategic and operational plans. Creates an environment in which effective communication and responsiveness to customer needs are priorities. Provides timely resolution and response to customer complaints, concerns, and suggestions. Operationalizes business plans and translates initiatives into action plans with appropriate performance measures. Assumes fiscal responsibility through budgetary planning and implementation. Utilizing the SSM Health Operating Model, establishes and monitors process improvement initiatives to achieve established outcome metrics. Oversees human resource management for the assigned area creating a culture of employee engagement. Ensures HR policies are administered consistently across function. Organizes operations through appropriate structure and delegation of functions to achieve productivity. Identifies succession planning needs with special emphasis on retaining and recruiting a diverse work force. Promotes team building and collaboration. Motivates, encourages, and empowers staff to achieve personal, organizational and team goals. Recognizes accomplishment. Encourages and provides opportunity for staff input and feedback regarding improvement opportunities. Mentors and coaches the leadership team. Regularly informs and updates staff on organizational and industry issues. Ensures quality patient care is provided daily. Participates in ongoing continuous quality improvement education and training. Develops and implements policies and procedures that address hospital and service line functions. Develops and ensures compliance with confidentiality practices. Maintains knowledge and achieves compliance with federal, state and local regulatory requirements, licensure, accreditation requirements, record procedures and internal controls. Develops and enhances relationships with community, other publics, organizations, and groups that expand the effectiveness of the mission. Collaborates with regional support functions of nursing, finance, planning, quality, and human resources to achieve successful outcomes for the hospitals, service lines, network, and system. Participates in developing policies and procedures and communicates appropriately to ensure compliance is achieved. Effectively communicates at all levels of the organization. Regularly displays and encourages ethical behavior in the areas of business ethics, legal compliance, confidentiality, conflicts of interest, vendor relationships and the reporting of questionable activities. Performs other duties as assigned. Education: Master's degree Experience: Ten years' experience, with five years in acute hospital executive leadership roles Must be able to provide examples of demonstrated experience in metrics/outcomes improvement achieved through collaboration and partnership Department: 8046000130 Administration Work Shift: Day Shift (United States of America) Scheduled Weekly Hours: 40 Benefits: SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs. Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members. Explore All Benefits SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more. Create or login to your SSM Health Candidate Workday account to track your application progress and see real-time updates. Remember to keep a record of your login information to access your Candidate Workday account in the future! Current Employees & Contractors – please apply internally via the Career app on your Workday home page. Do not continue here. Visit here for more information.