What are the responsibilities and job description for the Bilingual Sales Associate - Miami Office position at SSM Services, inc?
We represent industry leaders in the telecommunications industry. Our strength is our ability to provide measurable results of our efforts directly to our clients. This has allowed us to expand and thrive in a struggling economy. We have a fast-paced work environment filled with motivated and talented individuals that work together to build their careers while enhancing our client’s customer experience.
The Bilingual Sales Associate will report to the Senior Sales Account Manager. The primary responsibility is to support our customers with orders in both English and Spanish as needed. The role involves all aspects of customer service, sales management, and coordination with other departments.
Bilingual Sales Associate Responsibilities:
- Coordinate new customer transactions and enrollments
- Generation of customer tickets, estimates, and order acknowledgments
- Verify product, quantities, and pricing on all orders
- Provide daily customer support
- Follow up on customer inquiries and requests
- Maintain and update customer records and files
- Assist prospects with inquiries in becoming a customer
- Resolve customer complaints
COMPETENCIES:
- Passion for customer service: Ability and desire to help both internal and external customers no matter how big or small the problem. Willingness to assist customers from the first interaction until the customer has completed the sales process.
- Strong Analytical skills: Problem-solving and continuous improvement mentality, Ability to solve practical problems and deal with a variety of concrete variables.
- Strong Communication skills (written and verbal): Speaks and writes clearly. Maintains a high standard in all forms of communication, including email. Can prepare and present information for a diverse audience including customers, management, and outside vendors.
Candidates with the following skills or experience should apply ASAP:
Customer Service, Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development, Customer Relationship, Customer Support
#LI-Onsite
Salary : $4,000 - $5,000
