What are the responsibilities and job description for the Front Desk/Night Auditor position at SSN Hotels?
Job Summary
We are seeking a dedicated Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest relations and ensuring smooth operations during the night shift. The ideal candidate will possess strong communication skills, attention to detail, and a passion for delivering outstanding service in a hotel environment.
Duties
- Greet guests warmly and assist with check-in and check-out processes.
- Manage reservations and handle guest inquiries via phone and in-person.
- Perform night audit duties, including balancing accounts and preparing financial reports.
- Ensure the front desk area is clean, organized, and welcoming at all times.
- Address guest complaints or concerns promptly and professionally.
- Maintain knowledge of hotel policies, services, and local attractions to provide accurate information to guests.
- Utilize phone systems effectively to manage incoming calls and relay messages as needed.
- Collaborate with other hotel departments to ensure a seamless guest experience.
Experience
- Previous experience in front desk operations or hospitality management is preferred.
- Strong guest relations skills with the ability to communicate effectively with diverse clientele.
- Familiarity with night audit procedures is advantageous but not required; training will be provided.
- Proficient phone etiquette and experience with phone systems are essential for this role.
Join our team and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Benefits:
- Employee discount
Schedule:
- Night shift
Ability to Commute:
- Du Bois, PA 15801 (Required)
Ability to Relocate:
- Du Bois, PA 15801: Relocate before starting work (Required)
Work Location: In person
