What are the responsibilities and job description for the External Customer Solutions Director position at SSP Innovations?
About the Job
We are seeking an experienced Senior Project Manager to lead our technology projects at SSP Innovations. This role requires a highly skilled professional with a strong background in project management and customer-facing leadership.
Main Responsibilities
- Lead cross-functional teams to deliver projects within scope, schedule, and budget.
- Develop and maintain relationships with clients, stakeholders, and internal teams.
- Identify and mitigate project risks and issues.
- Provide regular project status updates to stakeholders.
- Collaborate with the project management office (PMO) to ensure compliance with project management methodologies and processes.
Requirements
- A minimum of 7 years of experience managing external customer-facing projects specific to software implementations, information technology, and/or professional services.
- Bachelor's degree is required.
- Customer-facing leadership acumen with the ability to work and interact directly with clients independently and autonomously.
- Direct experience with financial management of budget, hours tracking, and invoicing.
- Excellent verbal and written communication skills.
- Strong analysis and problem-solving skills.
- Excellent time management and organizational skills.
- Demonstrated advanced project risk analysis and mitigation experience.
- Problem-solving capabilities, flexible, and able to handle multiple initiatives concurrently.
- Extensive MS Project experience.
- PMI PMBOK understanding and PMI PMP certification is a differentiator.
