What are the responsibilities and job description for the IT Support Specialist position at SSR Mining, Inc.?

Who Are We?

SSR Mining Inc. is an intermediate gold company with assets located in the four jurisdictions including the USA, Türkiye, Canada, and Argentina, combined with a global pipeline of high-quality development and exploration assets in the USA, Türkiye, and Canada.

SSR Mining is committed to delivering excellence through the contributions of our dedicated employees. With an industry-leading pipeline of projects, strong financial positioning, and talented employees, we aim to continue building on our strong foundation - we have high expectations for the future!

Job Description :

The IT Support Specialist's responsibility is to provide assistance to computer users. Support can encompass servers, network, desktop computers, phones, printers, handheld devices or any software programs.

This role will track all instances of support by creating IT tickets and will update the status of each ticket as they successfully assist each user with their issues. Assistance may be conducted in person for internal users or on the phone, remote assistance software when assisting remote users.

The Day to Day : Support

Troubleshoot software and hardware issues as they arise in the support ticketing system.
Provide immediate support and troubleshooting assistance to end users through email, phone, and in-person communication.
Offer regular updates to customers and collaborate with other teams to resolve issues
Walk customers through the recommended problem-solving steps
Set up or repair computer equipment and related devices
Train users to work with new computer hardware or software, such as printers, office software, skype and email
Create and maintain internal knowledge libraries and contribute to creating technical user-facing content.
Assist users in installing software on an as-needed basis.
Be an escalation point for your Tier 1 and Tier 2 teams, taking on advanced cases to aid faster resolutions.

Operations

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

Work closely with the IT Cybersecurity team.

Perform daily backup operations, ensuring all required file systems and system data are successfully backed up.

Perform regular file archival and purge as necessary.

Create, change, and delete user accounts per request.

Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Provisioning Systems

Install new, rebuild existing servers, configure hardware, peripherals, services, settings, directories, storage, etc.

Develop and maintain installation and configuration procedures.

Contribute to and maintain system standards.

Research and recommend innovative, and where possible, automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.

Maintenance

Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.

Maintain operational, configuration and other procedures.

Perform periodic performance reporting to support capacity planning.

Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.

Maintain data center environmental and monitoring equipment.

Is this you?

2 years of experience in IT Systems Administration, IT Infrastructure, IT Engineering, or a customer-facing Technical Support role.

Preferred Qualifications

College diploma in an IT-related field required

O365 Administration

Active Directory provisioning

Knowledge of cloud platforms and cloud-based solutions

Certifications such as CCNA, CompTIA Network , CompTIA Security , MCSE, and cloud

For applicants residing in CO, the salary range for this role is from $55,000 to $65,000.

Benefits : 401(k); medical / dental / vision insurance; employee share purchase plan, PTO, and STI.

SSR Mining Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary : $55,000 - $65,000

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