What are the responsibilities and job description for the Front Office Specialist position at sstar?
Job Description:
About Us
We’re more than just quality treatment for substance use disorders. We’re a total health community. At SSTAR, our mission is healing the community, one person at a time. We will provide a personal level of healthcare and addiction treatment that addresses the mental, physical, and spiritual well-being of everyone we touch. SSTAR is a Federally Qualified Health Center (FQHC) which affords our employees eligibility to apply for one of our three Loan Repayment Programs, including the HRSA LRP.
The Front Office Specialist provides clerical support for the Lifeline department staff and patients.
Benefits
- 403B
- Dental insurance
- Disability insurance through Massachusetts PFML
- Employee discounts, cell phone, eyewear etc.
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Flexible Spending Account
- Opportunities to earn CEU's
- Voluntary Benefits including but not limited to, Disability, Life, Critical Illness, Accident and Disability Insurances
- Paid Long Term Disability
Duties & Responsibilities
- Greet clients/visitors and assists them as needed
- Registers clients that are arriving for admission
- Collects client information and enters into SMART.
- Process Central Registry for new admissions.
- Process admission, discharge, and MTQAS state information.
- Verifying insurance coverage on a weekly basis.
- Maintain the 90-day update for DPH/BSAS clients.
- Collect client payments and process required reports to Account Receivable.
- Files and pulls medical records.
- Responsible for departmental filing in medical records.
- Performs QA on discharge charts.
- Provides back up for Expediter by facilitating client admission onto the Lifeline program and making a smooth transition to medical and clinical staff.
- Works with billing office regarding financial and insurance information.
- Orders and distributes supplies.
- Answers telephones, directs calls or assists caller as necessary.
- Responsible for service and assistance with postage.
- Responds to emergency situations by alerting the appropriate staff.
Experience and Skills:
Education & Experience
- High school diploma or equivalent.
- Medical front office experience is highly desirable.
- Knowledge of sliding fee, waiver forms, release of records and other forms.
- Knowledge of substance abuse / addiction, preferred.
- Communicates effectively and sensitively on the telephone and in person.
- Good computer skills and data entry experience.
- Bilingual, preferred.
