Concierge

JOB TITLE: Summerville Concierge

DEPARTMENT: Administration

REPORTS TO: Service and Events Coordinator

SUMMARY: The concierge is a hospitality focused professional who attends to the needs of residents and guests and helps them organize their accommodations on the Summerville campus. Duties include making reservations, assisting with scheduling and providing transportation on and off the campus.

DUTIES AND RESPONSIBILITIES:

· Demonstrates good customer service or guest relation skills and provides resident satisfaction techniques

· Drives community vehicle for residents to routine destinations such as grocery store, department stores, pharmacy, or other destinations.

· Drives residents for special events or outings.

· Operates a golf-cart safely to provide on campus transportation between buildings, parking, etc. to residents.

· Assists residents in moving throughout the campus to their car and/or assists with delivering groceries/supplies to residents when requested.

· Assists with routine and special events on the campus.

· Assists service and events coordinator with other duties as assigned.

QUALIFICATIONS:

· Must be a Class E or CDL licensed driver.

· Must be at least twenty-one years of age.

· Experienced in driving 12 passenger vehicle as well as golf carts on property.

· Ability to develop and implement transportation schedules.

· A minimum of two (2) years’ experience as a concierge or related customer service experience.

COMPETENCIES:

· Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity.

· Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

· Adaptability - Adapts to changes in the work environment. Able to deal with frequent change, delays, or unexpected events.

· Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.

· Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.

· Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

· Judgement - Displays willingness to make decisions.

· Managing People - Includes staff in planning, decision-making, facilitating and process improvement. Makes self-available to staff.

· Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Plans for additional resources. Sets goals and objectives. Develops realistic action plans.

· Problem Solving - Identifies and resolves problems in a timely manner. Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

· Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

· Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

· Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

· Teamwork - Able to build morale and group commitments to goals and objectives. Supports everyone's efforts to succeed.

· Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

· Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand
• Frequently required to walk
• Frequently required to sit
• Frequently required to utilize hand and finger dexterity
• Frequently required to climb, balance, bend, stoop, kneel or crawl
• Frequently required to talk or hear
• The employee must frequently lift and/or move up to 50 pounds.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Day shift

Work Location: In person