What are the responsibilities and job description for the Telecommunications Operator position at St Anthony Hospital?
Bilingual Telecommunications Operator – Telecommunications Department
Rotating Shift, Full-time FTE
Saint Anthony Hospital is a diverse and community-centric organization your career can thrive in, while addressing the health and wellness challenges that families in our neighborhood face. Our employees deliver on our mission and achieve success by working together to provide excellent customer service and patient care.
As part of Saint Anthony Hospital’s commitment to providing the highest quality health care, we will be building a new state-of-the-art hospital to serve as an anchor to the Focal Point Community Campus. Learn more at focalpointchicago.org.
Position Purpose:
- To provide communications by way of a computerized telephone network including various automated systems for Saint Anthony Hospital and its affiliates.
- To communicate and safeguard pertinent confidential information in a professional manner.
- To implement procedures designed for immediate responses to alarms, disasters, and emergency situations.
Essential Functions:
- Facilitates telephone communications including managing all telephone calls in a professional customer-services fashion, answering all calls by the third ring. Using other integrated PC based systems.
- Maintains daily logs/records as assigned by the Manager for on-call schedules, emergencies, and pagers. Report all telecom system discrepancies to the department manager.
- Monitors alarms and implements the appropriate functions designed for emergency responses in a timely manner as described in department policies and procedures.
- Schedule hospital department appointments.
- Perform and maintain screen maintenance for Administrative and Medical Staff, information on an on-line system.
- Assist with training of new employees and cross training of existing staff members in relation to communicating accurate, appropriate information to maintain the on-line database.
- Performs alternate pager transactions as required. Maintains and provides system administration as authorized to the automated systems and related database. During down times, able to assist in other departmental projects and maintenance as needed.
General Job requirements:
- Ability to demonstrate written and verbal communication skills in English and Spanish
- Basic Computer knowledge (Microsoft Word/Excel)
- Excellent communication and customer service skills
- Ability to handle high volumes of incoming calls
- Professional and courteous telephone etiquette
- Previous experience as operator preferred
- Ability to type 30 wpm preferred
- Able to switch between multiple priorities effectively (multi-tasking)
- Previous Hospital Call Center experience preferred
- Work with others collaboratively, cooperatively and in the spirit of teamwork.
Saint Anthony Hospital Highlights:
- Saint Anthony Hospital is an independent, nonprofit, faith-based, acute care, community hospital dedicated to improving the health and wellness of the families on the West Side and Southwest Side of Chicago.
- Saint Anthony Hospital has been certified as a Primary Stroke Center by The Joint Commission.
- Saint Anthony Hospital offers competitive wages and a comprehensive benefits program for employees and their families.
- Saint Anthony Hospital employs and teaches some of the city’s brightest, most innovative resident physicians and medical students.
