What are the responsibilities and job description for the Service Writer position at St. Anthony Tire & Auto Center?
Job Overview
We are seeking a motivated and detail-oriented Service Writer to join our team at a busy Lawn/ATV Bobcat dealership. The ideal candidate will serve as the primary point of contact for customers, ensuring that their service needs are met with exceptional customer service. This role requires a blend of Lawn care, ATV, Outdoor equipment knowledge and strong communication skills to effectively transmit information between customers and the service department.
Duties
- Greet customers promptly and professionally, assessing their service/part needs.
- Document customer concerns and relay information to mechanics for accurate diagnosis.
- Provide detailed explanations of services required, including oil changes, repairs, and maintenance.
- Upsell additional services based on customer needs and vehicle condition.
- Manage cash handling processes, including processing payments and providing receipts.
- Maintain accurate records of customer interactions and service history.
- Follow up with customers regarding service completion and satisfaction.
- Collaborate with mechanics to ensure timely completion of services while maintaining high-quality standards.
Experience
- Previous experience in a dealership or Outdoor Equipment repair environment is preferred.
- Strong background in customer service, with the ability to handle inquiries and resolve issues effectively.
- Familiarity with Outdoor equipment service management systems is a plus.
- Basic understanding of Outdoor Equipment/ATV/Tractor repair processes and terminology is beneficial.
- Excellent communication skills, both verbal and written, to facilitate clear interactions with customers and team members.
- Ability to work in a fast-paced environment while managing multiple tasks efficiently.
If you are passionate about the Outdoor industry and have a knack for providing outstanding customer service, we encourage you to apply for this exciting opportunity as a Service Writer.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 45 per week
Benefits:
- 401(k)
- Employee discount
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Saint Anthony, IN 47575 (Required)
Ability to Relocate:
- Saint Anthony, IN 47575: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $25