What are the responsibilities and job description for the Helpdesk Technician position at St. Bonaventure University?
Description
The Helpdesk technician is the first level of support for the helpdesk area. This position is responsible for managing all venues of assistance from walk-in traffic to phone, ticket & email support. This person must be able to work well with the IT team and have excellent customer service skills for an expected start date of June 2025.
Examples of Duties
Typical Qualifications
Associates Degree in Computer Sciences or a related field is acceptable
Ability to successfully pass a Level I background check.
Minimum of 3 years technical background with computer experience preferred.
Knowledge, Skills, and Abilities
- Knowledge of principles of PC and or Macintosh use and operation.
- Knowledge of Office Applications, Windows/Mac operating systems and various pc peripheral devices (such as scanners, digital cameras, printers, and so forth).
- Knowledge of LANs/WANs
- Ability to establish and maintain effective working relationships with university employees and the community
Applicants must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.
Full-time employees at SBU enjoy unparalleled benefits (Download PDF reader)
Abundance of Time off
Tuition Remission
- 100% undergraduate tuition remission for employee, spouse, and dependents
- 80% graduate tuition remission for employee (online and ground programs)
- 50% for spouse (ground programs only)
Full Benefit package
- 403b Retirement Plan 10% Employer contribution after 2 years
- Health Insurance with $250 Wellness card
- Dental Insurance
- Employer Paid Vision and Life insurance
- Short-term Disability
- Employer Paid Long-term Disability
- Employee Assistance Program
Other Perks
- Free access to campus fitness center
- 2 free Division 1 Men’s Basketball Season tickets
- Golf course membership discount
- Other National and Local discounts available
Salary : $250
