Assistant Director of Marillac (Family Shelter)

About Our Organization:

St. Catherine’s Center for Children is a leading non-profit organization in New York’s Greater Capital District. Our comprehensive range of human services reach more than 1,000 children, 600 families, and hundreds of adults across Upstate New York each year. Our multi-faceted programs are designed to offer hope, foster growth, and improve the lives of the children, families, and adults we serve. We offer residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more.

St. Catherine’s employs more than 300 full and part-time staff. Our spectrum of services for children, families and individuals suffering from the lasting effects of abuse and neglect, family instability, mental illness, homelessness and other ongoing traumas, continues to grow. We are committed to cultivating a culture where all employees can bring their authentic and best selves to work. Our DEI initiatives are designed to support and build a more equitable, inclusive and diversified workplace, one which exemplifies true respect and dignity.

Job Summary:

The Assistant Director of Marillac assists the Director of Marillac and the Associate Executive Director (AED) of Homeless and Housing Services with a wide variety of administrative tasks related to the effective management of daily operations of the shelter, including the supervision of the Activities Coordinator, Day Care Specialists and RA Supervisors. This position maintains a respectful, supportive, caring, and family-oriented atmosphere for residents of the facility and other staff members, and assists in the management of the overall program operations.

Candidates with relatable life experience are encouraged to apply!

Duties & Responsibilities include, but are not limited to:

• Provide bi-weekly individual supervision and weekly group supervision for supervisees:
  • Activities Coordinator, Day Care Specialist, and Resident Assistant Supervisors
• Ensure appropriate activities are being planned and carried out. This will include activities and in-service training conducted by various community providers which include: public libraries, healthcare organizations, volunteer oversite and theme-based holidays.
• Establish and maintain professional working relationships with staff members, service providers, community resource people, and residents according to all agency procedures, policies and practices.
• Review on a regular basis the operational manual and procedures to direct, plan, and implement all aspects of program operations.
• Review all RA progress note writing to ensure they are concise, completed on time, and reflective of work towards family and activity goals; provide feedback to the RA Supervisors.
• Ensure facility rounds are conducted and collect completed forms daily. Follow up as necessary.
• Ensure monthly fire drills are conducted by responsible staff and completed forms are sent to Quality Assurance for review.
• Responsible for the overall operation of Marillac Homeless Family Shelter in the absence of the Director.
• Ensure environment is safe, secure, and healthy by reporting situations which need attention and provide follow up as needed.
• Intervene in crisis situations and assist in conflict resolution, as needed, by providing mediation and facilitating communication.
• Communicate program issues and concerns to the Associate Executive Director.
• Participate in Quality Assurance and Serious Incident Review Meetings.
• Attend and participate in Management Forum Meetings.
• Additional position-related duties and responsibilities as assigned by the supervisor/ Director.

Position Qualifications:

• Associates degree in the human service field with 3-5-years’ experience working in human services. Previous supervisory experience in homeless services and relatable life experience will be considered in lieu of education.
• Proficiency in various computer applications: Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace (Gmail, Google Sheets, Docs, Meet, etc.), and the Internet.
• Excellent organizational skills, strong leadership and project management skills.
• Ability to relate to a culturally diverse resident population.
• Knowledge of community resources is a plus.
• Exceptional judgment and critical thinking.
• Excellent communication skills, both written and verbally.
• Experience working in a human services agency is a plus.
• Clean and valid NYS driver’s license, with driving experience for at least one year, required.
• Must be willing and able to work in close proximity with the clients we serve.
• Ability to pass required pre-employment background checks, to include fingerprinting.

Essential Functions:

• Capable of relating to a culturally diverse and economically disadvantaged population. This includes but is not limited to a broad range of people with various developmental and functional levels; capacity to exhibit empathy for those in need.
• Demonstrated ability to work as a team member, while setting a precedent as a leader.
• Ability to objectively review critical incidents and identify areas for improvement.
• Ability to respond effectively and therapeutically in crisis situations; competently provide a supportive response to staff following a critical incident.
• Ability to legally operate a motor vehicle and meet the criteria as outlined in the Revised Policy for Agency Drivers.
• Capacity to recruit, retain, and motivate staff.
• Ability to lead and inspire confidence in those supervised as well as those who collaborate on a peer level.
• Ability to work collaboratively with families, through a family-focused approach, welcoming them as part of the Homeless Services Community.
• The employee frequently is required to stand, walk and sit. Must be able to sit for long periods of time; must occasionally lift and/or move up to 25 pounds.
• Certain deadlines and unanticipated developments may require work during evenings, weekends, etc.; therefore, must have flexibility to work hours beyond a regular workday, including weekends and holidays if necessary.
• Excellent organization, planning, time and project management skills.
• Self-motivated and engaged, with a strong attention to detail; Excellent writing aptitude.
• Must possess excellent communication skills (written and verbal); outstanding interpersonal skills, and the ability to build strong working relationships with other agency staff and other regulatory bodies.
• Ability to function well in a high-paced and at times, stressful environment.
• Capable of demonstrating patience, flexibility and adaptability.
• Value a nurturing family as the ideal environment for a person; and have confidence in the principle that people have the capacity to grow and change at their own pace and motivation.
• Ability to understand, communicate, represent and carry out the mission, values, philosophy and policies of St. Catherine’s Center for Children.
• Ability to organize and effectively manage, in a timely fashion, the varied tasks of the position.
• The ability to establish a respectful relationship with persons served to help them gain skills and confidence, empowering them to solve their own problems, while setting appropriate limits.
• Ability to work effectively in a shared decision-making model as a team member, and work collaboratively with other personnel and service providers or professionals.
• Ability to exercise independent judgment and discretion.
• This position will have access to highly sensitive records, with access to client Protected Health Information (PHI), in order to carry out the duties and responsibilities of this position. Therefore, the ability to meet all HIPAA requirements and maintain strict client confidentiality is essential.

What We Offer:

• Competitive Pay with an Excellent Benefits Package
• Health Insurance options: Medical, Dental and Vision
• Generous Combined Leave Time and Holiday Pay
• $500 Employee Referral Bonus*
• Professional Development & Career Growth Opportunities
• Pension Plan with Aggressive Agency contribution
• Life Insurance – Automatic Benefit!
• Paid Training & Tuition Reimbursement*
• Travel/ Mileage Reimbursement*
• Our Commitment to Diversity, Equity, and Inclusion
• The Comfort of a Business Casual work Environment.

• some conditions may apply

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.

Background Checks: We run a thorough and complete pre-employment background check on all candidates being considered for a position, this includes fingerprinting. All candidates must successfully clear the pre-employment background check process, which follows NYS/DOJ requirements. We pay for all pre-employment background checks!

APPLY TODAY!!