Student Accounts/Billing Manager

St. Charles Community College is located just west of St. Louis, in the heart of growing St. Charles County. At St. Charles Community College, we have a passion for student success. We serve a growing diverse student population, and we are committed to increasing the diversity of our faculty and staff who will help prepare our students for a global society. Qualified candidates will have demonstrated success in serving diverse student populations.

POSITION SUMMARY

Under the general direction of the Chief Financial Officer, the Student Accounts Manager oversees, manages, and facilitates key departmental functions in the Cashier's Office including: tuition and fee billing, payment processing, receivables management, third-party billings, installment payment plans, disbursement of financial aid and credit balance refunds, IRS Form 1098-T, student e-commerce systems, and provides training and support for the Ellucian Colleague Accounts Receivable/Cash Receipt modules and associated third-party systems. In addition, this position ensures compliance with all federal, state, and institutional regulations related to student accounts and participates on various committees/teams to support cross-functional projects that promote successful outcomes for students and the institution.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervising cashiering staff, overseeing collection efforts and cash handling procedures.
• Managing the process of student payments, tuition collections, and refunds.
• Assist the CFO to develop and implement best practice policies and procedures to process student refunds, past due collections activity and college practices surrounding non-payment.
• Independently interact with Student Services and Financial Aid to achieve positive student outcome while ensuring the college's financial policies and procedures are met.
• Ensures compliance with all federal, state, and institutional regulations and filings related to student accounts.
• Manage the monitoring and reconciling of student accounts and manage the process of reconciling daily transactions and preparing financial reports.
• Generating and analyzing accounts receivable aging reports to track overdue accounts and initiate collection efforts internally and with third parties.
• Recommend and implement student installment payment plan options.
• Guiding team to assist students with billing inquiries and establishing and maintaining payment plans.
• Coordinating ad hoc reporting and other requests with the finance department and external auditors.
• Implementing security measures for handling cash and financial data.

REQUIRED SKILLS AND ABILITIES

Computer hardware and software applications including e-mail, administrative software systems, spreadsheet, database

• Effective verbal and written communication skills
• Experience in providing a top-notch customer service experience
• Cash management experience
• Accounting skills including the ability to review and reconcile transactions
• Organization and planning skills
• Flexibility to work irregular hours during peak periods

EDUCATION AND EXPERIENCE

• Associate's degree in accounting or related field preferred, or equivalent combination of education and experience.

PHYSICAL REQUIREMENTS

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

SUPERVISORY RESPONSIBILITIES

• Supervises Cashiering Staff.

REPORTING RELATIONSHIP

• Reports to the Chief Financial Officer

**Will be subject to a background check