Applications Analyst I

JOB DESCRIPTION:This position is responsible for providing technical product application and database support for various County departments as well as serving as the Subject Matter Expert for those departments and their applications. Accountable for troubleshooting complex software applications issues quickly and successfully and maintaining and upgrading assigned software applications.

• Participates in the planning, design, implementation, support, and maintenance of applications.
• Monitors performance of various applications.
• Serves as Subject Matter Experts for application customer base.
• Diagnoses and resolves user problems and educates users on resolutions.
• Interact with Information Systems and 3rd party vendors to raise and resolve issues and deploy solutions.
• Engages appropriate resources to resolve technical issues and update customers on progress toward resolution.
• Escalate issues to management when necessary.
• Effectively communicates expectations and status to customers, vendors, and management in a clear and timely fashion.
• Participates in projects to ensure successful implementation or upgrades of applications utilizing skills in project management, change management, documentation, and customer service.
• Develops and documents standard operating procedures for various processes and update existing documentation as required.
• Ensures end user needs are met with consistently high quality of services provided.
• Fully document each customer issue and resolution; update our knowledge library.
• Document procedures for various duties and update existing documentation.
• Performs scripting, testing, debugging and installation activities as necessary.
• Relies on established guidelines and instructions to perform daily job functions and make process improvement.
• Works collaboratively with multiple customers, users and IS stakeholders as it relates to application delivery, support, and problem management.
• Possesses technical expertise to support an assigned application but may be called upon to assist with multiple applications.
• Supports the Project Management activities required to deliver valuable, relevant solutions. Represent and lead application support at meetings.
• Participates in the development of project schedules, requirements, test plans and timelines.
• Participates in the QA process of new releases, patches, and hot fixes of the software.
• Aptitude to assure efficient, effective, and consistent delivery of high-quality services that are in line with St. Charles County Information Systems values and goals.
• Perform technical duties such as product installation, system configuration, form and table editing and writing or executing SQL queries.
• Ability to prioritize issues, tasks, and projects within the team and individually; also adjust accordingly as situations change.
• Performs other duties as assigned.
• Applications MUST be submitted through county website to be considered.

REQUIREMENTS:

Education

• Bachelor’s Degree in Information Technology or related field
• An equivalent combination of education, training, and experience may be considered.

Experience

• Minimum two (2) years’ experience in application support and delivery or equivalent

Knowledge, skills and abilities

• Strong interpersonal and communications skills. Sound judgment in problem solving, critical analysis and customer relationships.
• Self-starter with a strong desire for achievement and who can demonstrate the ability to lead a team while being an excellent team player.
• Work experience with SQL server in a Windows environment. Experience with Microsoft Office suite including VISIO. Report writing required, querying experience is a plus.
• Ability to work independently on multiple projects against deadlines. Ability to rapidly learn and take advantage of new concepts, business models, and technologies. Experience with handling customer and other third-party vendors effectively.
• Adaptability, flexibility, approachability, and a willingness to work with others in a collaborative team environment.
• Aptitude to learn new software and systems.
• Knowledge of ServiceNow preferred.
• Excellent organizational skills and attention to detail.
• Strong time-management skills and multitasking ability.
• Working knowledge of general office equipment.
• Strong verbal and written communication skills.
• Working remotely is an option.

Employment is contingent on successfully passing a full criminal background check.

This is a full-time, 40 hour per week position which includes a full range of benefits including Paid Time Off, Extended Medical Leave, Holidays, Employee Health, Dental, Life, Disability, Retirement, and Tuition Assistance programs.

TO APPLY: Applications must be submitted through the St. Charles County website at-- sccmo.org > JOBS--.We do not accept faxed, e-mailed, or print applications.

Applications will be accepted on a continuing basis until the position is filled or a sufficient number of qualified candidates have applied.

St. Charles County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. St. Charles County is a drug and alcohol-free workplace. A pre-employment drug screen is required for all positions.

Job Type: Full-time

Pay: $69,746.06 - $86,641.07 per year

Benefits:

• Flexible spending account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Saint Charles, MO 63301 (Required)

Work Location: In person

Salary : $69,746 - $86,641