Emergency Dispatcher

PURPOSE: The purpose of this position is to receive and evaluate in-coming police, fire, and/or EMS emergency and non-emergency calls, compile relevant information from callers, initiate an incident in CAD to be dispatched and dispatch police, fire and/or EMS units and personnel to the scene or transfer the call to the appropriate agency. This position acts under the supervision of a police and/or fire and EMS Dispatch Supervisor.

JOB DESCRIPTION:

• Trained and currently certified on either Police or Fire/EMS CAD and call-taking protocols.
• Receives and evaluates all in-coming calls to determine the urgency of the reported situation. Compiles incident location, participants, and other relevant information and dispatches appropriate units to respond.
• Gathers information and prioritizes calls.
• Tracks availability and status of response personnel.
• Logs and documents calls for service.
• Relays information clearly and concisely to response personnel and callers.
• Enters calls for service data, including type, location, and incident response, into the CAD system.
• Monitors multiple radio channels and telephone lines.
• Maintains knowledge of emergency communication equipment operations, emergency communication procedures and techniques, and County geography.
• May assist with in-house training of new Emergency Dispatch Call-Takers, Emergency Dispatchers, and other employees as requested.
• Maintains building security, including limited access to front doors after hours.
• May perform inquiries regarding wanted subjects, stolen property, and other information through the MULES computer database and relay information to law enforcement personnel. May conduct criminal history, towed vehicle, ex parte, and missing persons checks.
• Copies information to be delivered to other divisions or departments.
• Receives fax transmissions and distributes messages to the proper individual.
• May utilize resources such as MULES, REJIS, CAD, mobile data, AS400, and other online databases to col-lect pertinent information.
• May maintain warrant entry/removal files for various municipal agencies.
• Receives messages regarding the status of work operations during non-work hours.
• Must be available to work rotating 12-hour shifts, including holidays and weekends.
• Must participate in on-call rotations and work mandatory overtime when required.
• Performs other duties as assigned.

REQUIREMENTS:

• Graduation from a general/technical high school or equivalent - Additional college courses preferred
• Successful completion of CritiCall computerized skills testing - Overall Data Entry Score of 3800 KSPH and Overall Non-Data Entry Score of 84% required
• Ability to work 12-hour shifts rotating between days and nights, as well as weekends and holidays
• Must be certified in Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) or Emergency Police Dispatch (EPD) or willing to obtain EMD/EFD or EPD certification within 90 days of appointment; and be willing to be certified in all three at time of cross-training
• Ability to interview callers under stressful situations and enter the appropriate information into the CAD System in an accurate and timely manner
• Ability to speak with clarity and calmness in emergency situations
• Ability to recall detailed information with accuracy
• Ability to relay information to field personnel quickly and accurately
• Ability to sit at Dispatcher console for long periods of time
• Excellent oral communication and hearing skills
• Prior Police, Fire and/or Emergency Medical Dispatching experience preferred.
• Working knowledge of St. Charles County street systems and jurisdictional boundaries preferred
• All applicants extended a conditional offer will be required to satisfactorily complete the following: medical exam to include vision and hearing tests, drug screen, psychological evaluation, and a full background investigation including verification of qualifying credentials; criminal history report; verification of personal and professional references; education verification; and employment history. Applicants must be free of felony convictions and/or pending charges. (Failure to disclose any information on background investigation may disqualify an applicant.)
• Any combination of education, training, and experience that provides equivalent knowledge, skills, and abilities may be considered.

APPLICATION/SELECTION PROCESS:

• All applications must be submitted through the St. Charles County Government Employment website. We do not accept faxed, e-mailed, or print applications.
• Applications will be accepted until enough applications have been received or until the position is filled.
• Applicants must pass the CritiCall test in order to be eligible for consideration.
• Minimum scores required: Overall Data Entry = 3800 KSPH and Overall Non-Data Entry = 84%
• Applicants who have not completed CritiCall testing within the past 2 years must re-test.
• CritiCall Testlinks will be emailed on a weekly basis to the most recent applicants.
• Applicants selected for consideration (based on CritiCall testing, information provided via their applications, and any other information submitted) will continue the selection process and be required to complete the fol-lowing components, which are all conducted on the same day (NOTE: format may be altered due to COVID-19 and social distancing requirements):
• Initial Interview
• Dispatch Floor Observation
• Secondary Interview
• The final candidate selection for a probationary position will be based on considering all components of the selection process (application, CritiCall, interview(s), etc.) collectively and not individually.
• The selection process may take up to three months after the closing date for accepting the applications.
• Applicants who complete all elements of the selection process but were not selected for the position will remain on the Certification List of eligible candidates for 120 days, after which they must reapply for the position at the next job posting.
• Applicants not selected for an interview may reapply at the next job posting.
• Applicants who do not pass the CritiCall test may re-apply and re-test with the next job posting.

BENEFITS: This is a full-time 40 hour per week position which includes a full range of benefits including Paid Time Off, Extended Medical Leave, Holidays, Employee Health, Dental, Life, Disability, Retirement, and Tuition Assistance programs.

TO APPLY: All applications must be submitted on our website - www.sccmo.org

Applications will be accepted on a continuing basis until the position is filled or a sufficient number of qualified candidates has applied.

St. Charles County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. St. Charles County is a drug and alcohol-free workplace. A pre-employment drug screen is required for all positions.

Job Type: Full-time

Pay: $57,448.47 per year

Benefits:

• 401(k)
• 401(k) matching
• 457(b)
• Dental insurance
• Dependent health insurance coverage
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 12 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Overnight shift
• Weekends as needed

Ability to Commute:

• O'Fallon, MO 63376 (Required)

Ability to Relocate:

• O'Fallon, MO 63376: Relocate before starting work (Required)

Work Location: In person

Salary : $57,448