What are the responsibilities and job description for the Epic EHR Analyst 3 position at St. Charles Health System?
The Epic Applications Analyst III at St. Charles Health System is responsible for planning and executing all facets of the life cycle for those software applications supporting our hospitals and ambulatory clinics, maximizing the business value to our users of those applications. The Analyst coordinates all decisions and issues arising for an application area and conducts the design, build, testing and deployment of the Epic Electronic Health Record and supporting IT systems. The Analyst will know the EHR system’s capabilities and functional use and apply their knowledge of Patient Care and Business workflows to successfully maintain a standardized system that meets lean process needs and best practices. This position does not directly manage any other Caregivers.
Essential Functions And Duties
Leads efforts to install and implement system patches, service packs and version upgrades as assigned; leads complex process improvement efforts; develops and maintains a roadmap for future system improvements; remains intimately familiar with industry best practices as they pertain to assigned application areas; ushers through simple to complex system environment changes.
Collaborates with system users towards continuous improvement of the business value delivered by our software applications.
Leads integrated area workgroups across application and operational teams.
Understands the choices involved in application configuration and manage choices which support the guiding principles and strategies of the organization.
Performs in-depth analysis of complex workflows, data collection, report details and other technical issues associated with the Epic EHR.
Leads standardization and process improvement opportunities while organizing build decisions.
Organizes and vets potential system enhancement needs and prepares details of specifications needed; prioritizes and implements requested changes to the system.
Ensures validity and integrity that interfaced data meets business requirements.
Ensures Epic Gold Stars program requirements are understood and maintains Honor Roll specific criteria within application by developing roadmaps and timelines.
Evaluates Community Connect needs and how they integrate with design.
Participates in governance groups such as domain groups, RAC, CPAC, etc.
Obtains multiple proficiencies in other applications including Data Courier.
Builds and maintains system control and application configuration data within software applications to maximize the business benefits delivered.
Designs and executes small-to-large scale application testing as required. Supports and manages large- scale testing efforts as assigned.
Troubleshoots, identifies root cause, and documents problems of simple to high complexity for assigned applications and systems; leads the resolution efforts to the more complex problems. Escalates application issues with SCHS management and if necessary, the software vendor, while maintaining issue status reports.
Analyzes and manages systems of simple-to-high complexity to ensure service level agreements with system clients are met; assists IT Leadership in the formulation of service level agreements.
Collaborate with caregivers across the enterprise to build strong relationships; build relationships with vendors to maintain strong partnerships; lead user group meetings at XGM or UGM as required.
Maintains data integrity and security for assigned applications and systems; leads efforts to address the more complex data integrity problems.
Assists in the preparation for and conduct of user training when required; mentors Application Analyst Level I's and II's.
Collaborates with system users to provide business reporting; collaborates with the Infrastructure Team to provide system performance reporting; satisfies the need for more complex reporting needs.
Manages small-to-medium scale projects and complete the associated Project Management deliverables as assigned. Completes project tasks of simple-to-high complexity as assigned.
Maintains the capability of being tasked with the most complex tasks on the most complex projects as well as mentors others in the completion of other tasks; capable of managing subprojects as assigned by the PM.
Develops system documentation as assigned per standards; drafts major changes to policy and procedure relating to documentation.
Participates in on-call rotation, as required, and participates in after hour escalation calls.
Supports the vision, mission and values of the organization in all respects.
Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
Education
Required: Bachelor’s degree from an accredited college or university OR equivalent work experience and similar successful professional experience may be substituted for Bachelor’s degree.
Preferred: Graduate of an accredited college or university. Bachelor’s degree in public or business administration, management information systems, or computer science.
Licensure/Certification/Registration
Required: Epic certification in at least 2 applications. Must complete Epic certification training if not already Epic certified in the most recent version of the Epic EHR product. This will require overnight travel. Must pass Epic certification exam within 3 months of completing Epic certification training courses. Ability to meet St. Charles Health System driving requirements. Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites.
Preferred: N/A
Experience
Required: Minimum of six (6) years paid experience, four (4) of which need to be as an Epic Analyst. Other experience should be in a healthcare environment which includes systems and procedure analysis, project management, system support or operational experience in business or clinical area.
Preferred: Experience with Hospital-based and Ambulatory Clinic-based applications such as 3M, GE, WorkDay, Cerner, Allscripts or McKesson.
Essential Functions And Duties
Leads efforts to install and implement system patches, service packs and version upgrades as assigned; leads complex process improvement efforts; develops and maintains a roadmap for future system improvements; remains intimately familiar with industry best practices as they pertain to assigned application areas; ushers through simple to complex system environment changes.
Collaborates with system users towards continuous improvement of the business value delivered by our software applications.
Leads integrated area workgroups across application and operational teams.
Understands the choices involved in application configuration and manage choices which support the guiding principles and strategies of the organization.
Performs in-depth analysis of complex workflows, data collection, report details and other technical issues associated with the Epic EHR.
Leads standardization and process improvement opportunities while organizing build decisions.
Organizes and vets potential system enhancement needs and prepares details of specifications needed; prioritizes and implements requested changes to the system.
Ensures validity and integrity that interfaced data meets business requirements.
Ensures Epic Gold Stars program requirements are understood and maintains Honor Roll specific criteria within application by developing roadmaps and timelines.
Evaluates Community Connect needs and how they integrate with design.
Participates in governance groups such as domain groups, RAC, CPAC, etc.
Obtains multiple proficiencies in other applications including Data Courier.
Builds and maintains system control and application configuration data within software applications to maximize the business benefits delivered.
Designs and executes small-to-large scale application testing as required. Supports and manages large- scale testing efforts as assigned.
Troubleshoots, identifies root cause, and documents problems of simple to high complexity for assigned applications and systems; leads the resolution efforts to the more complex problems. Escalates application issues with SCHS management and if necessary, the software vendor, while maintaining issue status reports.
Analyzes and manages systems of simple-to-high complexity to ensure service level agreements with system clients are met; assists IT Leadership in the formulation of service level agreements.
Collaborate with caregivers across the enterprise to build strong relationships; build relationships with vendors to maintain strong partnerships; lead user group meetings at XGM or UGM as required.
Maintains data integrity and security for assigned applications and systems; leads efforts to address the more complex data integrity problems.
Assists in the preparation for and conduct of user training when required; mentors Application Analyst Level I's and II's.
Collaborates with system users to provide business reporting; collaborates with the Infrastructure Team to provide system performance reporting; satisfies the need for more complex reporting needs.
Manages small-to-medium scale projects and complete the associated Project Management deliverables as assigned. Completes project tasks of simple-to-high complexity as assigned.
Maintains the capability of being tasked with the most complex tasks on the most complex projects as well as mentors others in the completion of other tasks; capable of managing subprojects as assigned by the PM.
Develops system documentation as assigned per standards; drafts major changes to policy and procedure relating to documentation.
Participates in on-call rotation, as required, and participates in after hour escalation calls.
Supports the vision, mission and values of the organization in all respects.
Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
Education
Required: Bachelor’s degree from an accredited college or university OR equivalent work experience and similar successful professional experience may be substituted for Bachelor’s degree.
Preferred: Graduate of an accredited college or university. Bachelor’s degree in public or business administration, management information systems, or computer science.
Licensure/Certification/Registration
Required: Epic certification in at least 2 applications. Must complete Epic certification training if not already Epic certified in the most recent version of the Epic EHR product. This will require overnight travel. Must pass Epic certification exam within 3 months of completing Epic certification training courses. Ability to meet St. Charles Health System driving requirements. Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites.
Preferred: N/A
Experience
Required: Minimum of six (6) years paid experience, four (4) of which need to be as an Epic Analyst. Other experience should be in a healthcare environment which includes systems and procedure analysis, project management, system support or operational experience in business or clinical area.
Preferred: Experience with Hospital-based and Ambulatory Clinic-based applications such as 3M, GE, WorkDay, Cerner, Allscripts or McKesson.
