Home Health and Hospice Scheduling Specialist

(Relief)
Pay range: $21.86 - $29.52 15% Relief differential in lieu of benefits.

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Home Health and Hospice Scheduling Specialist

REPORTS TO POSITION: Intake and Scheduling Supervisor

DEPARTMENT: Home Health

DATE LAST REVIEWED: December 30, 2019

OUR VISION: Creating America’s healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENTAL SUMMARY: The Home Health department provides regional, skilled, medical services to patients that are unable to leave their homes to access medical care. Services include skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work, aide, and phlebotomy.

POSITION OVERVIEW: The Home Health and Hospice Scheduling Specialist position is responsible for scheduling appointments for home health and hospice patients and caregivers. This position is also responsible for effectively supporting intake. This position does not directly manage any other Caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Schedules home health and hospice appointments as ordered by the physician. Schedules multiple appointment types including starts of care, initial assessments, resumptions of care and routine visits. Schedules multiple disciplines attending to many variables in 3 counties and 10 territories throughout Central Oregon. Coordinates visits between disciplines by analyzing territory and caseload to ensure efficiency and adhere to regulatory requirements and timelines.

Responsible for accurately entering appointments into the scheduling system and communicating pertinent information to clinical staff. Prioritizes work to ensure all details are addressed and proper documentation is input into the system.

Provides support to intake and triage resources by managing the sending and receiving of faxes, requests for additional information from referral sources, scanning of referral documentation/packets, order requests and other pertinent documents, and other functions as needed.

Actively communicates staffing changes and needs to appropriate people. Pro-actively reviews staffing for the coming days and informs clinical managers of potential issues.

Provides effective coverage for primary office roles in the absence of assigned staff as needed.

Provides excellent customer service including follow through to resolution or referral to appropriate person following guidelines for telephone and email communication.

Strong organizational, problem solving and multi-tasking skills. Ability to prioritize workload and meet deadlines.

Successfully navigate different EMR’s.

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION

Required: High school diploma or GED

Preferred: Associates degree or higher. Additional College courses in information systems, office management, and medical technology

Required: NA

EXPERIENCE:

Required:

Previous customer service experience in a high volume, fast paced environment.

Previous experience in an administrative or clerical position.

Knowledge of medical terminology and procedures.

Two years general office experience, preferably in a hospital environment

Phone skills, computer experience, and interpersonal skills

Preferred: 1-2 years of scheduling experience in a fast paced environment

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:

Communication/Interpersonal

Demonstrates SCHS values of Accountability, Caring and Teamwork in every interaction.

Strong team working and collaborative skills

PHYSICAL REQUIREMENTS:

Continually (75% or More): Use of clear and audible speaking voice and the ability to hear normal speech levels.

Frequently (51% - 75%): Standing, sitting, walking, lifting 1-10 lbs and keyboard operation.

Occasionally (26% - 50%): Bending, climbing stairs, reaching overhead, carrying 1-10 lbs, pushing/pulling 1-10 lbs and grasping/squeezing.

Rarely (10% - 25%): Stoop/kneel/crouch, lifting 11-25 lbs, carrying 11-25 lbs, pushing/pulling 11-25 lbs and operation of motor vehicle.

Never (Not Included): Climbing ladder/step-stool, lifting 25-50 lbs, carrying 25-50 lbs, pushing/pulling 25-50 lbs and the ability to hear whispered speech levels.

Exposure to Elemental Factors

Frequently (51%-75%): Heat, cold, wet/slippery areas, noise, dust, vibration and uneven surfaces.

Never (0%): Chemical solutions.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

.

Schedule Weekly Hours:

0

Caregiver Type:

Relief

Shift:

Variable (United States of America)

Is Exempt Position?

No

Job Family:

SPECIALIST HOME HEALTH

Scheduled Days of the Week:

As Scheduled (may include weekends and holidays)

Shift Start & End Time:

8-5