What are the responsibilities and job description for the Medical Staff Services Coordinator position at St. Charles Health System?
About St. Charles Health System:
St. Charles Health System is a leading healthcare provider in Central Oregon, offering a comprehensive range of services to meet the needs of our community. We are committed to providing high-quality, compassionate care to all patients, regardless of their ability to pay. Our values of compassion, excellence, integrity, teamwork, and stewardship guide our work and shape our culture.
What We Offer:
Competitive Salary
Comprehensive benefits including Medical, Dental, Vision for you and your immediate family
403b with up to 6% match on Retirement Contributions
Generous Earned Time Off
Growth Opportunities within Healthcare
ST. CHARLES HEALTH SYSTEM
JOB DESCRIPTION
TITLE: Medical Staff Services Coordinator
REPORTS TO POSITION: Manager Medical Staff Services
DEPARTMENT: Medical Staff Services
DATE LAST REVIEWED: October 2023
OUR VISION: Creating America’s healthiest community, together
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
DEPARTMENTAL SUMMARY: The Medical Staff Services (MSS) Department of St. Charles Health System, is the gatekeepers of patient safety within the healthcare industry. The professionals working in Medical Staff Services serve as the experts in matters of credentialing/privileging and medical staff governance within the healthcare community. This foundation is the basis upon which safe and quality care can be assured for patients.
POSITION OVERVIEW: The Medical Staff Coordinator assists with the management of medical staff activities to ensure quality in conducting, maintaining, and communicating medical staff function and management of medical staff process. Serves as a resource to, and collaborates with, the Medical Staff, its officers and committee chairpersons to advance the quality of practitioners and patient safety of the facility. This position does not directly manage any other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
Coordinates all aspects of medical staff committees including compiling agenda material, accurately documenting minutes, following regulatory requirements, generating follow-up correspondence, researching and preparing information for medical staff leadership, and strictly protecting credentialing and peer review confidentiality.
Provides consultation regarding privileging, credentialing, reappointment, and corrective action processes as defined in the medical staff bylaws and applicable policies and procedures. Coordinates communication of information among medical staff departments, clinical service areas and administration.
Provides professional assistance and serves as a resource for medical staff members regarding medical staff bylaws, rules and regulations, hospital and medical staff policies, state statutes, licensing boards regulations, and other regulatory and accreditation agency standards. Assists with facilitation and drafting of revisions to department rules and regulations and privileging criteria to maintain compliance.
Responsible for planning, organizing and presenting new physician orientation.
In consultation with manager, may communicate sensitive and confidential issues with medical staff leaders and/or senior administration, including peer review and professional conduct involving physicians, advanced practice professionals and allied health professionals. Uses judgment and discretion to maintain peer review protection of hospital and medical staff.
Exercises judgment and discretion in recognizing legal implications of credentialing functions and medical staff issues. Drafts appropriate correspondence utilizing knowledge of bylaws, rules and regulations, and regulatory guidelines. Assists with appropriate credentialing procedures, forms and time limits. Maintains an effective process for tracking and managing provider-related requirements.
Maintains a knowledge base with regard to medical staff total quality management (TQM) and continuous quality improvement (CQI); Medical Staff Bylaws, Rules & Regulations; medical staff policies and procedures; credentialing (appointment, reappointment, and privileging); continuing medical education (CME); and Joint Commission and CMS accreditation standards as well as other federal, state, and local regulations affecting medical staff services.
Requires the constant exercise of a high degree of independent judgment and initiative in response to complex, sensitive issues, decision making, and discretion. Requires limited direction and guidance and addresses moderately difficult problems.
Maintains professional relationships with members of the administrative staff of the hospital, members of the medical staff, medical staff officers, section chiefs, division chiefs, physician and other professional applicants, medical staff professionals at other facilities, attorneys, state licensing bodies, and other departmental caregivers. Conducts all activities with the highest standards of professionalism and confidentiality. All written, email, and verbal communications must be conducted in a professional, courteous, collaborative and timely manner.
Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Generates queries and reports from credentialing and privileging database.
Assists in establishing and maintaining medical staff work instructions.
Serves customers with a helpful, “can do” attitude, and will make things work within policy legal restrictions.
Supports the vision, mission, and values of the organization in all respects.
Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
EDUCATION
Required: High school diploma or GED
Preferred: Bachelor’s Degree
LICENSURE/CERTIFICATION/REGISTRATION
Required: Valid Oregon driver's license and ability to meet St. Charles Health System driving requirements
Preferred: Certified Professional Medical Services Management (CPMSM) and/or Certified Provider Credentialing Specialist (CPCS)
EXPERIENCE
Required: Minimum of 3 years experience in a healthcare setting and/or medical staff services credentialing.
Preferred: Medical staff services coordinator/credentialing.
ADDITIONAL POSITION INFORMATION:
Skills:
General:
Communication/Interpersonal
Demonstrates St. Charles Health System values of Accountability, Caring and Teamwork in every interaction.
Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System.
Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees.
Strong team working and collaborative skills.
Ability to effectively reach consensus with a diverse population with differing needs.
Ability to manage facilitation and consensus building among health care professionals and agencies and achieve expected results.
Ability to work under pressure in a fast-paced environment.
Organizational
Ability to multi-task and work independently.
Attention to detail.
Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.
Strong analytical, problem solving and decision-making skills.
Mathematical Skills:
Performs basic math (add, subtract, multiply and divide) calculations.
Language Skills:
Read, write, speak and understand English.
Computer
Basic experience in computer applications necessary to record time, obtain work directions, and complete assigned eLearning.
Intermediate to advanced proficiency in Microsoft applications (Outlook, Word, Excel and Access), database management, and document preparation.
PERSONAL PROTECTIVE EQUIPMENT
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. N/A to this position.
PHYSICAL REQUIREMENTS:
NOTE: For the Madras/Prineville Coordinator, travel between the two campuses will be required with at least two days a week at each location. Travel to Bend and Redmond locations may also be required.
NOTE: Travel to our Madras and Prineville locations may be required for the Bend and Redmond Coordinators.
Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.
Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.
Never (0%): Climbing ladder/stepstool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.
Exposure to Elemental Factors
Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
No Risk for Exposure to BBP
.
Schedule Weekly Hours:
40Caregiver Type:
RegularShift:
First Shift (United States of America)Is Exempt Position?
NoJob Family:
COORDINATOR CLERICALScheduled Days of the Week:
Monday-FridayShift Start & End Time:
7:30 am - 4:00 pmSalary : $24 - $34
