Release of Information Specialist

Job Overview
The Release of Information Specialist must at all times safeguard and protect the

patient’s rights of privacy by ensuring that only authorized individuals have access to

the patient’s medical information and that all release of information are in compliance

with the request, authorization, company policy and HIPAA statutes. Additionally, they

are required to maintain a professional health care office environment on a day to day

basis. This position engages in direct customer service and must perform duties and

conduct interpersonal relationships in a manner designed to project a positive image of the department and the practice. Work with all staff members to promote a harmonious work environment.

Duties

• Honest, ethical, professional behavior is a condition of employment.
• Interacts with requestors to identify medical records needed for patient care, review, billing or release of information.
• Prioritize release of information requests, retrieves medical records from active and inactive and interdepartmental locations.
• Requires strong critical thinking skills and performs self-quality checks on all work to assure accuracy of the release.
• Handles all requests and inquiries for patient health information whether received via mail, fax, phone or in person. Verifies identity and confirms that the authorization is valid. Ensures the requesting party has a legal right to request a patient’s medical information.
• Through access of the EHR, the ROI Specialist will determine correct distribution of reports.
• Sends Physicians’ reports to care team members via fax, direct message or mail.
• Scans release of information requests into EHR.
• Provides back-up coverage for scanning and merging documents into electronic
• health record.
• Provides excellent internal and external customer service by being attentive, polite and respectful. Ensures understanding of the customer request and follows through as required.
• Accesses computerized patient record and/or other computer systems for patient information for other requestors of the medical record.
• Performs at established standards of performance as set by the Health Information Manager and makes oneself available for other assignments with the HIM department.
• Assists nursing personnel by securing the patient’s authorization for Family Medical Leave and send all requested information to the requesting party.
• Maintains current knowledge related to applicable statutes, regulations, and standards necessary to perform the job.
• Strong ability to handles multiple priorities with frequent interruptions.
• Performs all other duties as assigned

Skills

• Proficiency in using healthcare information systems for managing medical records.
• Strong understanding of medical terminology to facilitate effective communication within the office.
• Experience in a medical office setting is preferred, providing insight into daily operations and patient interactions.
• Excellent organizational skills with attention to detail for maintaining accurate records.
• Ability to work collaboratively in a team-oriented environment while managing multiple tasks efficiently.
• Strong communication skills, both verbal and written, to interact effectively with patients and healthcare professionals.

Qualifications

• High School Diploma Required. Associate’s Degree in Health Information Management with credential, RHIT or eligible, preferred.
• Previous experience in health information systems in a hospital/medical office required
• Basic computer operating skills required
• Previous position with high levels of public interaction is helpful

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person