What are the responsibilities and job description for the Service Line Associate position at St. Clair Hospital?
Summary
Under the supervision of the Director, assists with the activities of the department. Performs moderately complex clerical functions. Utilizing independent judgment, is responsible for providing personal and administrative support services such as receiving visitors, scheduling meetings, maintaining supervisor/departmental files and conducting special projects as assigned. Requires a thorough knowledge of supervisor’s area(s) of responsibility to gather data and prepare reports; conducts and monitors projects and dispenses information.
Minimum Qualifications
- High school graduate or equivalent.
- Knowledge of medical terminology.
Preferred Qualifications
- Advanced training in secretarial procedures.
- Two to five years of experience in a healthcare environment.
- Two years of experience and demonstrated proficiency with spreadsheet, graphics, database, and word processing software.
Essential Functions
- Exemplifies St. Clair Hospital’s Customer Service Behavioral Expectations in all interactions. Treats customers with respect, compassion, and hospitality; anticipates, identifies, and responds to individual needs; makes a positive first impression by acknowledging customers; and demonstrates flexibility while maintaining priorities.
- Completes a wide range of typing tasks (e.g., databases, correspondence, lists, forms, statistical tables) which are confidential in nature.
- Responsible for development of the Emergency Department’s intranet site.
- Assists in the preparation of administrative reports; performs complex data and information gathering; performs complex computations; drafts special reports or summaries for Director’s review.
- Receives and screens visitors and telephone calls and processes them appropriately.
- Arranges meetings and conferences, and schedules interviews and appointments.
- Establishes, maintains, and revises recordkeeping and filing systems; classifies, sorts, and files correspondence, records and other documents.
- Retrieves patient medical records from the Medical Records department for patient complaints, quality assurance, and process improvement purposes.
- Engages in a variety of contacts outside of the Hospital to obtain and exchange information.
