System Analyst III

Position Summary:
The Systems Analyst III performs as the lead in supporting software applications, computer hardware, and/or network equipment and acts as the liaison between the Information Technology Department, medical staff and other departments. This position works as part of the overall Information Technology team in providing services including acquisition, installation, training and proper use of computer applications, hardware and/or network equipment. In conjunction with and providing leadership for other information technology staff and vendors, the position assists in problem determination, program testing and program quality control.

Duties/Responsibilities:
•    Provides leadership for system users, application coordinators and vendors for all testing and installation of assigned hardware, network equipment, software modules, releases, updates, patches, and fixes to the Information Technologies.
•    Coordinate the installation, update, troubleshooting and maintenance of assigned desktop/client hardware/software and/or network equipment.
•    Maintains a working relationship and constant communication with end-users and departmental coordinators.
•    Provide daily, weekly and monthly monitoring and maintenance of Information System components.
•    Understands information technology capabilities and works with others to maximize systems utilization.  
•    Functions as a knowledgeable part of the IS team on computer hardware, network equipment, system databases and/or suggests the most effective method of accessing that data.
•    Maintain a working relationship and establish a system-problem escalation policy with St. Claire departmental coordinators and system vendors.  
•    Coordinate and lead technical issue resolution between Information Technology staff and system vendors.
•    Schedule and perform system down time to minimize impact and prevent unexpected interruptions in service.
•    Ensure backups of systems are performed appropriately and stored in a safe manner.
•    Participate in development and implementation of disaster recovery processes.
•    Coordinate system-required telecommunications issues with appropriate staff within St. Claire and system vendors.
•    Assists with the review and development of Information Technology policies and procedures as they relate to hardware/software system implementation and maintenance.
•    Participates in help desk and on-call activities, particularly as they relate to the assigned area of specialty. 
•    Review help desk calls to analyze support call trends to determine if additional training or communication is needed.
•    Monitor information technology industry and provide feedback to St. Claire staff relevant to improvements in efficiency and effectiveness.
•    Serves as a lead to develop, test, install, and modify information technology components.
•    Participates in cyber security initiatives. 
•    Performs other functions as requested.

Education:
Minimum of a Bachelor’s Degree in Computer Programming, Computer Science, Information Technology, or related area preferred. 
     
Experience: 
Minimum of five (5) years of experience with information technology in implementation and operation of computer hardware, network and software solutions. Must be able to communicate with a variety of hospital and information technology personnel. Team skills necessary to participate in projects with all levels of medical center staff. Systems analysis/design and/or computer programming preferred.

Licensure/Certification: 
None 

Physical/Work Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle or feel. The employee is required to communicate effectively.  Specific vision abilities required by this job include close vision for reading and computer work. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 50 pounds. 

The work environment described here is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee works in an area with good lighting and climate control. The noise level in the work environment is usually moderate.