What are the responsibilities and job description for the Retail Customer Experience Agent position at St. Cloud Tobacco?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Associate / Cashier to join our team. This role is essential in providing exceptional service to our customers while efficiently handling transactions. The ideal candidate will possess strong communication skills and a friendly demeanor, ensuring a positive shopping experience for all patrons.
Responsibilities
- Greet customers warmly and assist them with inquiries, ensuring a welcoming atmosphere.
- Accurately process transactions using the cash register, including cash handling and credit card processing.
- Maintain knowledge of store promotions and products to effectively upsell items to customers.
- Handle customer complaints or concerns with professionalism and empathy.
- Ensure the checkout area is clean, organized, and well-stocked with necessary supplies.
- Assist in training new staff members in cash register operations and customer service best practices.
- Perform basic math calculations for transactions and refunds, ensuring accuracy in retail math.
- Communicate effectively with team members and management to ensure smooth operations.
Qualifications
- Bilingual skills are a plus, enhancing communication with a diverse customer base.
- Previous experience in a grocery store or retail environment is preferred but not required.
- Proficiency in cash handling and familiarity with cash register operations is advantageous.
- Strong basic math skills to ensure accurate transaction processing.
- Excellent phone etiquette for handling customer inquiries over the phone.
- Ability to communicate clearly and effectively with customers and team members.
- Experience supervising or training staff can be beneficial for career advancement within the company.
Join our team today and contribute to creating an exceptional shopping experience for our valued customers!
Job Type: Part-time
Pay: From $14.13 per hour
Expected hours: 5 – 10 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 8 hour shift
- Evening shift
People with a criminal record are encouraged to apply
Ability to Commute:
- Saint Cloud, MN 56301 (Required)
Work Location: In person
Salary : $14