What are the responsibilities and job description for the Automotive Service Advisor position at St. Cloud Toyota?
We are looking for qualified individuals to join our expanding award-winning Service Department!
· Ascertains automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, examining service schedules
· Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions
· Develops estimates by costing materials, supplies, and labor, and calculates customer’s payment including deductibles
· Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
· Maintains customer rapport by explaining estimates, obtaining, and providing contact telephone numbers, answering questions and concerns, arranging towing and temporary transportation.
· Maintains automotive records by recording problems and corrective actions planned
· Updates job knowledge by participating in educational opportunities; reading manufacturers’ publications
· Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
· Other duties as assigned by management
· Experience is highly preferred
Job Type: Full-time
Pay: $50,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Shift:
- Day shift
Work Days:
- Weekends as needed
Ability to Commute:
- Waite Park, MN 56387 (Required)
Ability to Relocate:
- Waite Park, MN 56387: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $80,000
