Assistant Residential Manager- Waukesha/Brookfield

Mission Statement: Inspired by the Franciscan Values of compassion, dignity and respect, we support persons with developmental and other challenges to achieve their highest quality of life, personal growth and spiritual awareness.

Summary:   Provides for the day-to-day operation of the residential program by providing coordination and oversight in the areas of quality assurance and client health. Provides overall support to persons served by teaching skills that foster independence and community integration as directed and guided by the person’s Individual Service Plan (ISP).  Serves as primary backup to the Residential Manager and is a Residential Manager in Training.

Required Competencies: This position also requires proficiency of all DSP competencies at all levels.

• Familiarity with CARF standards, organizational standards and policies funding sources, and licensing requirements as applicable

• Demonstrates intermediate level written and verbal communication skills

• Ability to present themselves professionally in both appearance and communication
• Strong understanding of DSP training requirements

• Ability to lead and manage others professionally, create and retain interpersonal relationships with all members of the organization and external stakeholders

• Demonstrates an active interest in and has the ability to enhance and apply new skills
• Good organizational skills and ability to meet deadlines

• Has the initiative to guide others in mastering new systems, processes, or programs.
• Ability to effectively diffuse negativity with coworkers
• Acts as a champion for change.

• Ability to independently respond to crisis situations
• Demonstrated leadership qualities

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

Assists in daily delivery of quality residential facilities and programs that meet organizational branding and external licensing standards

Coordinates, tracks, and provides/arranges transportation for medical appointments for persons served.  Ensures medical appointment outcomes and documentation are communicated/routed to appropriate staff and pharmacy (ex. medication changes, changes in health status, special orders, follow-up appointments, etc.). Ensures person served medications are available as prescribed.

Understands and assists the Residential Manager (RM) in effective execution of home and client budgets and finances

Acts as second to the Residential Manager (RM) and assumes RC responsibilities in their absence.

Participates in On-call rotation

Ensures services are provided in accordance with CARF standards, funding sources, licensing agency requirements, and organizations policy.

Ensures that all services provided are in accordance with the client’s Individual Service Plan (ISP)

Communicates effectively (face-to-face, verbal, written, digital) and works collaboratively with the interdisciplinary team

Performs other duties as assigned.

Agency Responsibilities:

Supports the strategic planning process and may assist in developing the initiatives to achieve the overall mission and vision of the organization.

Participates in organizational committees and meetings.

Adheres to St. Coletta policies and procedures.

Supervisory Responsibilities:    

Supervises direct care staff in the absence of the Residential Manager.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:                                                

High School Diploma or equivalent, one to three years related work experience preferred, or an equivalent combination of training or experience upon hire or promotion.

Language Skills:                                                 

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills:                                           

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:                                              

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:                                                 

Knowledge of Microsoft Office Suite Products, Internet, and email.  Ability to learn and utilize software programs

Certificates, Licenses, Registrations:

 Ability to complete and maintain all required training in accordance with organizational requirements and County, State, and Federal regulations. 

Driving Requirements: 

This position requires that an employee is able to drive for work purposes and must maintain a valid driver’s license with a driving record that meets the standards set forth by the organization.  This position may require the employee to operate a 15-passenger van and/or lift bus. This position may also require the use of the employee’s personal vehicle, which would require valid vehicle insurance.

Other Skills and Abilities:                                            

Ability to respond to and de-escalate behavioral issues.  Strong organizational, time management, and interpersonal skills.  Ability to maintain confidentiality. Ability to make sound decisions and problem solve.  Ability to establish and maintain effective professional working relationships.  Ability to be flexible to meet the needs of the organization.

Other Qualifications:                                                     

Related post secondary education preferred.  Knowledge of developmental disabilities.  Experience working in a human service related field in a CARF accredited facility desired.  Ability to maintain a work schedule that allows for visibility in assigned areas when persons served and staff are present.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to sit; reach with hands and arms; use hands to finger, handle, or feel; and stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.