Job Description
POSITION SUMMARY :
This position performs a variety of technical work for the Information Technology Department including, but not limited to establishing communication systems, maintaining the County fiber optic infrastructure, maintaining voice and data communication network and IT equipment and connectivity.
ESSENTIAL FUNCTIONS :
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned.
- Installs and terminates low-voltage cabling, following industry and County standards.
- Monitors systems for predictive analytics and failures; responds to alerts in timely manner both during and after normal working hours even when not on-call.
- Establishes, maintains, and repairs voice and fiber optic infrastructure by testing, running, pulling, terminating, and splicing cables.
- Installs telecommunications equipment, IP telephones, cable trays, cable management and ladder racks.
- Coordinates installation and service with contractors and vendors.
- Verifies service by testing circuits, equipment, alarms, identifying, correcting, or escalating problems.
- Works with other departments and contractors to determine cabling requirements and capabilities of existing cabling.
- Administers and manages all aspects of an on-premises IP telephone\voicemail system, and PBX equipment; recommends improvements to this critical infrastructure component.
- Maintains, troubleshoots, repairs, upgrades, and recommends audio visual equipment\digital signage in all County buildings.
- Provides end-user support for audio-visual equipment.
- Installs and configures IP cameras; configures and maintains video surveillance system.
- Configures network ports, assists in maintenance of network switches and other equipment with the guidance of the Network Engineer.
- Installs, configures, maintains, and provides end-use support for video conferencing systems.
- Configures and maintains County-wide electronic faxing solutions.
- Documents low-voltage and audio-visual networks by labeling routing equipment and cables; recording configuration diagrams and specifications.
- Assists in the maintenance of standards and documentation.
- Provides support to all users as needed. These duties are performed in such a way as to reduce down-time and enhance productivity of users.
- Member of IT on-call rotation providing after-hours support.
- Responds after-hours in support of 24x7 operations.
- Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of telecommunications wiring standards and cable splicing.Knowledge of fiber optic testing and termination.Knowledge of MUX\DEMUX\WDM equipment and theory.Knowledge of TCP\IP networking and configuration in a multi-campus environment.Knowledge of the principles of electrical, electronic, digital, and radio theory.Ability to apply analytic techniques appropriate to a wide variety of organizational questions and problems.Ability to work independently and to learn technical procedures with minimal help.Ability to determine needs of users.Comprehensive knowledge of personal and networked computer operations, including hardware, software, and data communications, and online environments.Proficiency in Microsoft Office applications and familiarity with standard office equipment and multi-line telephone systems.Strong analytical skills to evaluate complex administrative information, define problems, research solutions, and recommend effective methods or procedures.Ability to plan, develop, implement, and evaluate projects and programs while managing multiple tasks, priorities, and demands.Excellent organizational and time management skills to perform detailed work accurately, independently, and within strict deadlines.Knowledge of County, State and departmental policies, procedures, and programs, and familiarity with local government within 6-months of hire.Knowledge of modern office practices, including standard procedures and assistance techniques.Ability to analyze data and prepare detailed organizational or functional reports.Strong interpersonal skills to maintain a professional demeanor and provide excellent customer service when dealing with the public and internal employees.Flexibility to adapt to shifting priorities and maintain productivity in a high-volume environment.Ability to work the allocated hours of the position.LANGUAGE SKILLS
Ability to coach and assist users with various levels of skill and knowledge in the use of technology.Ability to explain complex technical information effectively to technical and non-technical personnel.Ability to communicate effectively with other members of the staff, supervisor, and vendors.Ability to communicate clearly and concisely in both written and verbal form.Must be proficient in workplace English and spelling.Ability to read County policies and procedures; written instructions, general correspondence; SDS sheets, safety manuals, maps, etc.MATHEMATICAL SKILLS
Ability to calculate mathematical calculations.REASONING ABILITY
Ability to understand, interpret, and implement verbal and written instructions, local policies and procedures, general correspondence, and Federal, State, and local regulations.Strong problem-solving skills, including the ability to define problems, analyze facts, and exercise sound judgment to develop effective solutions.Ability to think quickly, maintain self-control, and adapt to stressful or dynamic situations.Excellent organizational and time management skills to meet deadlines with accuracy and attention to detail.Commitment to confidentiality and discretion in handling business-related files, reports, and communications in compliance with open records laws and applicable regulations.PHYSICAL AND WORK ENVIRONMENT :
The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law. Employees needing reasonable accommodation should discuss the request with the employee's supervisor.
PHYSICAL REQUIREMENTS
This work requires the occasional exertion of up to 75 pounds of force, routinely 50 pounds; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires standing, walking, bending, stooping, kneeling, crouching or crawling, pushing, pulling and reaching with hands and arms.Work will occur at heights, confined spaces, and dirty areas.Work has standard vision requirements.Vocal communication is required for expressing or exchanging ideas by means of the spoken word.Hearing is required to perceive information at normal spoken word levels.Work requires preparing and analyzing written or computer data and observing general surroundings and activities.Duties are performed daily both in and outdoors under all weather conditions and include exposure to inclement weather, noise, and active construction hazards.Work is generally in a moderately noisy location (e.g. business office, light traffic).WORK ENVIRONMENT
Work is primarily in an office setting but may also be in the field.MINIMUM QUALIFICATIONS :
EDUCATION AND / OR EXPERIENCE REQUIREMENTS
Associates degree in Computer Science or Information Systems and four (4) years' relevant Information Technology experience demonstrating increasing responsibilities, of which, two (2) years is experience as a Low Voltage Technician; OR high school diploma / equivalent and six (6) years' relevant Information Technology experience demonstrating increasing responsibilities, of which, two (2) years is experience as a Low Voltage Technician.Data Cabling Installers Certification desired.Fiber Optics Installer (FOI) & Fiber Optics Technician (FOT) certifications and experience desired.Microsoft Teams administration and support experience desired.Cisco certifications and experience desired.Mitel 3300 System Administration training shall be completed within 6 months of hire.Must successfully pass FBI and criminal background check.Full Pay Range : $68,494 - $95,430 / year
Expected Pay Range : $68,494 - $77,501 / year
FTE : 1.0
Department : Information Technology
St. Croix County is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We take affirmative action to ensure equal opportunity for all applicants without regard to an individual's race, color, age, religion, sex, sexual orientation, national origin, gender identity, disability, marital status, veteran status, or other legally protected characteristics.
Salary : $68,494 - $77,501
