What are the responsibilities and job description for the Patient Access Associate position at St Croix Health?
The Patient Access Associate is responsible for being the first point of contact to patients and their caregivers. This position assists patients with the administrative aspects of gaining access to the medical treatment they need. The Patient Access Associate oversees patient registration, telecommunication systems, and patient scheduling.
Essential Duties and Responsibilities:
- Patient Registration
- Greets patients and their caregivers upon arrival
- Registers patient accurately in the database
- Collects information such as patient details, medical history, billing, and insurance information
- Records insurance information and updates any other patient information
- Relays information between patients and other staff members
- Informs patients and their caregivers on hospital procedures, policies, and protocols
2. Telecommunication
- Handles all functions in the telecommunications area, daily on call schedule, alarm monitors and ambulance communications and/or works the call center in the clinic.
- Patient/staff complaints when in telecommunications area
- Input from other departments on our accuracy
3. Patient Scheduling
- Schedules patient appointments and procedures as requested by patient, nursing or medical providers.
- Review of errors that come from the chores when checking appointments
Education & Licensure:
- High school graduate or equivalent
- Associate Degree in related field preferred
Experience:
- One year of experience in customer service, patient registration, or other similar role in a healthcare setting
Knowledge, Skills & Abilities:
- Excellent communication and listening skills
- Excellent customer service skills
- Ability to deal with difficult people and stressful situations in a professional manner
- Ability to problem solve, manage time, prioritize tasks
- Ability to work independently or as a team
- Possesses a basic understanding of medical terminology and procedures
- Ability to maintain confidentiality
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
St. Croix Health has been a healing force in the St. Croix Valley for over 103 years. We are a purpose-driven organization with a dedicated team committed to serving our patients and communities throughout the St. Croix Valley. This commitment is rooted in our mission, vision and values.
Mission: We help people live healthier, happier, and longer lives.
Vision: To transform from quality sick care to quality well care that is sustainable and affordable.
Values: People Centered, Trust, Innovation, and Growth.
Here at St. Croix Health we offer our employees with a robust benefits package that includes:
- Health, vision and dental insurance
- 403b retirement program with employer match
- Paid time off
- Short-term disability, long-term disability and life insurance options
- Education reimbursement
- Employee assistance program (EAP)
- Wellbeing incentive program
- Free parking
St. Croix Health is a not-for-profit healthcare system located in St. Croix Falls, WI dedicated to helping people live healthier, happier, and longer lives. St. Croix Health offers the services of 80 providers and 20 specialties with five community clinics in Minnesota and Wisconsin all supported by a critical access hospital on the main campus in St. Croix Falls, just an hour northeast of Minneapolis/St. Paul. Nestled in the bluffs of the St. Croix River Valley, St. Croix Falls is the ideal place to work, live and play.
