What are the responsibilities and job description for the Patient Access Associate position at St Croix Health?

Job Type

Full-time

Description

Full-time Base Schedule Monday - Friday Plus weekend rotation - alternating 1st and 2nd shifts

The Patient Access Associate is responsible for being the first point of contact to patients and their caregivers. This position assists patients with the administrative aspects of gaining access to the medical treatment they need. The Patient Access Associate oversees patient registration, telecommunication systems, and patient scheduling.

Essential Duties and Responsibilities :

Patient Registration
Greets patients and their caregivers upon arrival
Registers patient accurately in the database
Collects information such as patient details, medical history, billing, and insurance information
Records insurance information and updates any other patient information
Relays information between patients and other staff members
Informs patients and their caregivers on hospital procedures, policies, and protocols

2. Telecommunication

Handles all functions in the telecommunications area, daily on call schedule, alarm monitors and ambulance communications and / or works the call center in the clinic.

Patient / staff complaints when in telecommunications area

Input from other departments on our accuracy

3. Patient Scheduling

Schedules patient appointments and procedures as requested by patient, nursing or medical providers.

Review of errors that come from the chores when checking appointments

Requirements

Education & Licensure :

High school graduate or equivalent

Associate Degree in related field preferred

Experience :

One year of experience in customer service, patient registration, or other similar role in a healthcare setting

Knowledge, Skills & Abilities :

Excellent communication and listening skills

Excellent customer service skills

Ability to deal with difficult people and stressful situations in a professional manner

Ability to problem solve, manage time, prioritize tasks

Ability to work independently or as a team

Possesses a basic understanding of medical terminology and procedures

Ability to maintain confidentiality

Physical Requirements :

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

St. Croix Health is an Equal Opportunity Employer

St. Croix Health has been a healing force in the St. Croix Valley for over 103 years. We are a purpose-driven organization with a dedicated team committed to serving our patients and communities throughout the St. Croix Valley. This commitment is rooted in our mission, vision and values.

Mission : We help people live healthier, happier, and longer lives.

Vision : To transform from quality sick care to quality well care that is sustainable and affordable.

Values : People Centered, Trust, Innovation, and Growth.

Here at St. Croix Health we offer our employees with a robust benefits package that includes :

Health, vision and dental insurance

403b retirement program with employer match

Paid time off

Short-term disability, long-term disability and life insurance options

Education reimbursement

Employee assistance program (EAP)

Wellbeing incentive program

Free parking

St. Croix Health is a not-for-profit healthcare system located in St. Croix Falls, WI dedicated to helping people live healthier, happier, and longer lives. St. Croix Health offers the services of 80 providers and 20 specialties with five community clinics in Minnesota and Wisconsin all supported by a critical access hospital on the main campus in St. Croix Falls, just an hour northeast of Minneapolis / St. Paul. Nestled in the bluffs of the St. Croix River Valley, St. Croix Falls is the ideal place to work, live and play. Learn More

Apply for this job

Receive alerts for other Patient Access Associate job openings

Patient Access Associate

What are the responsibilities and job description for the Patient Access Associate position at St Croix Health?

What is the career path for a Patient Access Associate?

Job openings at St Croix Health

Not the job you're looking for? Here are some other Patient Access Associate jobs in the WI area that may be a better fit.

We don't have any other Patient Access Associate jobs in the WI area right now.

AI Assistant is available now!