What are the responsibilities and job description for the Unit Coordinator - Infusion - Limited Part time position at St Croix Health?
The Infusion Services Unit Coordinator is responsible for performing a variety of clerical functions to support the providers and patient care staff as well as assisting with patient care. This position enters patient calls/messages into the Electronic Medical Record database, ensure patient medical records and information that is needed is available and documented, schedules patient appointments, registers patients, and prepares applicable medical record forms. The Infusion Services Unit Coordinator answers phone calls and relays messages to care team members and other resources necessary for patient care. This position is responsible for the coordination of prior authorization for medication orders that are administered in the Infusion Centers. This position will also provide basic nursing care to patients, including obtaining/monitoring vitals with medical equipment, IV removals, and toileting.
Essential Duties and Responsibilities:
1. Coordinates activities of Care Unit to support provider and patient care staff including monitoring schedules, is aware of add-ons, cancellations, no shows and overbooks.
- Schedules are up to date and accurate, changes are made in a timely manner, and using the proper communication methods
- Effectively uses communication systems for both routine and emergency transactions and communications
- Demonstrates ability to provide care or service adjusting approaches to reflect developmental levels and cultural differences of population served
- Ensures patient benefits are up to date
- Works closely with pharmacy to ensure drugs are available for scheduled patients
- Schedules patients for any testing, referrals or follow up appointments that are needed
2. Orders and maintains adequate stock of office supplies and other supplies needed for patient care.
- Stock is maintained appropriately and is always available to patient care staff
3. Performs telephone, refills and order encounters or direct communication with care team in a timely fashion to meet patient needs including requesting/obtaining patient reports as necessary.
- Patient needs are met in a timely manner
- Effectively uses communication systems for both routine and emergency transactions and communications.
Education & Licensure:
- High School diploma or equivalent required; and,
- Current WI Nurse Aide registry required
- BLS certification required
Experience:
- Prior CNA experience preferred.
Knowledge, Skills & Abilities:
- Excellent communication and listening skills
- Demonstrated ability to work independently with little direction and manage multiple demands and priorities
- General knowledge of healthcare service delivery
- Ability to work in a fast-paced environment
- Knowledge of medical terminology
- Ability to work productively with minimal supervision and is self-motivated
- Ability to follow written and verbal directions/instructions
- Strong interpersonal skills and the ability to work effectively with diverse people
- Ability to deal effectively and assertively with a broad range of people under varying pressure situations
- Have general knowledge of computer skills
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Actively looking for ways to help people.
- Being aware of others' reactions and understanding why they react as they do.
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Prolonged periods of standing, bending, and reaching
- Must be able to lift up to 50 pounds at times
St. Croix Health has been a healing force in the St. Croix Valley for over 103 years. We are a purpose-driven organization with a dedicated team committed to serving our patients and communities throughout the St. Croix Valley. This commitment is rooted in our mission, vision and values.
Mission: We help people live healthier, happier, and longer lives.
Vision: To transform from quality sick care to quality well care that is sustainable and affordable.
Values: People Centered, Trust, Innovation, and Growth.
Here at St. Croix Health we offer our employees with a robust benefits package that includes:
- Health, vision and dental insurance
- 403b retirement program with employer match
- Paid time off
- Short-term disability, long-term disability and life insurance options
- Education reimbursement
- Employee assistance program (EAP)
- Wellbeing incentive program
- Free parking
- Employee prescription discount program
St. Croix Health is a not-for-profit healthcare system located in St. Croix Falls, WI dedicated to helping people live healthier, happier, and longer lives. St. Croix Health offers the services of 80 providers and 20 specialties with five community clinics in Minnesota and Wisconsin all supported by a critical access hospital on the main campus in St. Croix Falls, just an hour northeast of Minneapolis/St. Paul. Nestled in the bluffs of the St. Croix River Valley, St. Croix Falls is the ideal place to work, live and play
