Power Sports Service Manager

St Croix Power Sports is looking to hire a strong, experienced Service Manager. A highly qualified, motivated candidate needs to run and manage the Service Department with the goal of producing tech efficiency, quality customer experience, employee experience and profitability. Commission and pay will be based on experience and abilities.

Service Manager Responsibilities:

• Efficient and effective operation of the service department by delegating and overseeing work to technicians
• Promote and enhance customers' experience by providing operational standards and optimizing your time management
• Oversee the team of technicians in areas of optimizing time and productivity
• Coach and develop the service department through training to optimize the techs' understanding and knowledge
• Create the environment to provide excellent customer service for both internal and external customers.
• Effectively communicate with customers in order to diagnose problems and recommend solutions
• Flexibility and understanding of scheduling work and stop gaps to schedule new jobs as needed for our technicians
• Submit warranty claims with manufacturers in a timely and accurate manner
• Other duties as assigned

Service Manager Qualifications:

• Recent service department experience
• Proven track record in managing a service department at a high volume and fast pace
• Maintain a neat and professional appearance
• Strong ability to supervise staff while limiting conflict
• Highly organized and detail-oriented
• Knowledge of Lightspeed DMS is a plus
• Computer skills with the ability to learn new software quickly
• Strong work ethic and desire to not only lead a team but be a part of one
• Ability to bend, reach, squat, grasp with hands, stand for long periods, and lift 50 lbs
• Work week consists of Tuesdays through Saturdays. Additional hours may be needed to meet the workload

St Croix Power Sports is an established and growing off-road vehicle and marine dealership! We are family-owned and operated and conveniently located in New Richmond, Wisconsin. St Croix Power Sports strives to provide the best sales, service & parts customer experience applying the principles of family values and business morals.

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• Employee discount
• Paid time off
• Professional development assistance
• Retirement plan

Shift:

• Day shift

Experience:

• Service Manager: 1 year (Preferred)

Ability to Commute:

• New Richmond, WI 54017 (Required)

Ability to Relocate:

• New Richmond, WI 54017: Relocate before starting work (Required)

Work Location: In person

Salary : $45,000 - $65,000