What are the responsibilities and job description for the Customer Service Representative position at St. Cyr Pool & Spa?
FRIENDLY CUSTOMER SERVICE REPRESENTATIVE FOR POOL & HOT TUB COMPANY
We are looking for a friendly, positive, and outgoing personality to help us provide superior customer service to our clients. No experience in the pool or hot tub industry is required, however, applicants with previous customer-facing positions or phone service are encouraged to apply.
Our CSR Position Duties Include:
- Handle incoming phone calls, text messages, email, social media inquiries, and review site messages.
- Schedule service calls for our technicians
- Accurately adding customer information in our Service Titan CRM software
- Route nonservice job phone calls to the appropriate team member.
- Make appointment confirmation calls.
- Make follow-up “Happy Calls” to ensure a great customer experience once a job has been completed.
Our Ideal Candidate Attributes:
- Great communication skills.
- Positive and empathic attitude.
- Well organized and detail-oriented.
- Self-starter with take charge attitude.
- Ability to work well with a team.
If you are looking for a small, fun family like atmosphere this is the perfect spot for you. While small St. Cyr Pool & Spa has been in business for over 50 years, our new leadership team is ambitious and looking to grow the company. We need GREAT customer service to do that.
HOURS: 9AM TO 5PM (7am to 3pm also available)
Job Type: Full-time Seasonal April - October with year round potential
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- No nights
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- Middleton, MA 01949: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $22
