What are the responsibilities and job description for the Service Manager position at St. Cyr Pool & Spa?
Looking to catch on with a growing high energy service company? St. Cyr Pool & Spa is growing fast and is in need of an experienced Service Manager. We have a robust service department that services swimming pools and hot tubs all over the north shore and southern New Hampshire
We are in search of a detail-oriented Team player to manage our service department.
Qualifications
- High school diploma or GED equivalent
- Experience managing in a service business
- Strong customer service skills
- Positive attitude
- Ability to see patterns, good and bad and make corrections if needed
- Ability to effectively communicate with customers and staff
- Fast learner
- Can make calculated decisions
Responsibilities:
- Monitor and communicate with the maintenance and service technicians throughout the day
- Work with dispatching to create efficient schedules and answer any scheduling questions
- Ensure customer satisfaction, job completeness and invoice accuracy on each service call
- Maintain an inventory of all items that the service and maintenance techs need
- Communicate with customers via phone, chat, and email
- Ensure companies standards and practices are maintained
- run relevant reports on a regular basis for senior management
- Collaborate with the project manager
Pay based on experience, PTO, Health, Dental and 401k with match available after preliminary period.
Late days and weekends may be needed during the peak of the season
St. Cyr has been in business for 50 years and has seen massive growth in the last few years. We are looking to create a dream team to bring us to the next level.
