What are the responsibilities and job description for the Manager Patient Experience-RN position at St Dominic-Jackson Memorial Hospital?
Develops, implements, and promotes a culture of patient centered care which emphasizes outstanding service and compassion. Transforms the experience of patients and families in all areas and makes a recognized leader among the top performing hospitals in Patient Experience, exceeding national recommendations. Utilizes and analyzes patient feedback from a variety of sources including but not limited to patient surveys, comments, focus groups, complaints, direct observation, HCAHPS, etc. to track and monitor patient satisfaction and developing recommendations for service improvement. This position reports to EVP, Operations.
