What are the responsibilities and job description for the Operations Coordinator position at St Elizabeth's Medical Center?
POSITION SUMMARY :
Under supervision, serves as liaison between the physicians, office support staff, and the Practice Manager.
The Office Coordinator is responsible for assisting the Practice Director with all day-to-day operational, administrative, and fiscal aspects of the physicians' offices.
Position : Operations Coordinator
Department : SEMC
Schedule : Full Time
ESSENTIAL RESPONSIBILITIES / DUTIES :
- Performs duties and provides assistance according to Faculty Practice Plan policy and procedures, as well as any directives from the Practice Manager.
- Ensures efficiency and productivity with respect to administrative and clinical functions of the office. Daily monitoring of physician and patient activity in the practice; allocates resources to necessary tasks and set priorities. Reports any problems in this area to the Practice Manager immediately.
- Responsible for accurate registration, scheduling, confirmation, and billing functions.
- Responsible for answering clinic phones and sending messages to clinic staff / providers as appropriate. -Makes recommendations for improvements / enhancements to registration, scheduling, and billing procedures. -Manages the oversight and audit of encounter forms for completeness, accuracy, batching, and prompt distribution to billing.
- Responsible for daily oversight and reconciliation of co-payment and cash collection.
- Triages patient complaints for the office, working with appropriate management personnel to resolve issues that arise.
- Responsible for monitoring missing charge reports.
- Oversees ordering all necessary supplies and equipment for the practice.
- The procurement process shall include payment requests, on-line supply ordering, and reconciliation of AP payments.
- Under the direction of the Practice Director, responsible for the training and on-board processing of all new employees.
- Assists Practice Director with Payroll and payment of Invoices.
- Assurance that all "Best Practice" initiatives are followed.
- Maintains patient confidentiality according to Steward and hospital standards. -All other duties as assigned.
Equal Opportunity Employer / Disabled / Veterans
