What are the responsibilities and job description for the Patient Access Coordinator I - Fulltime position at St. Elizabeth’s Medical Center?
Customer service liaison for the first impression of the medical center. Greets patients, accurately obtains all demographical information, obtains all regulatory data( HIPPA, Medicare, Mass Pro, JACHO, DPH, Emtala, Subscriber, Health Care Proxy), obtains appropriate signatures from patients along with providing patients with regulatory paperwork. Assures eligibility of insurance date along with collection of copays. Identifies the patient correctly through the EMPI search, and re verifies with patient including re-verification when bracelet is put on patient. Prints appropriate paperwork and escorts patient to location. Answers telephones, works on quality checks of registrations. Assists all hospital departments in facilitating the accurate registration of patients in order for areas to be able to do their job functions. Handles day to day bed placement including scheduled, urgent and emergency admission functions of admitting, transferring, discharging, including all death procedures. Works closely with scheduling and precertification areas within Patient Access.
SHIFT : Fulltime, 40 hours
II. Job Relationships :
- Scheduling
- Pre certification
- Inpatient and outpatient departments / floors
- Care Management
- Medical Records
- Billing
- Patient Information
III. Authority :
IV. A. Responsibilities / Essential Functions :
1.) "Provides superior customer service to internal and external clients, customers,
and patients as referenced in the Service Excellence Standards."
2) Obtains accurate patient information and enters into the Meditech computer system
3) Obtains all regulatory data
4) Obtains accurate insurance information according to policies
5) Obtains signatures according to policies
6) Checks quality of own registrations daily
7) Assigns beds for patients according to service and diagnosis
8) Shows respect for confidentiality at all times
9) Answers phones with name and department within 3 rings
10) Knows all down time procedures
11) Is knowledgeable on death process
12) Cross trains to several different areas of Patient Access registration
13) Assumes Patient Access front desk responsibilities as needed
14) Follows all departmental policies and procedures
B. Responsibilities / Non-Essential Functions :
1) Assures area they are working in is stocked for next shift
2) Cleans off printers at end of shift
3) Cleans off faxes
4) Assures food is out of refrigerator weekly
5) Tells supervisor if supplies are low
6) Cleans area where worked daily
7) Throws all confidential papers in recycle bin
V. Reporting Requirements :
Reports to Team Leaders / Supervisor and Managers of Patient Access
Reports to Administrative Director of Patient Access
VI. Accountability :
VII. Qualifications :
Minimum Education : High School Graduate
Some College preferred
Minimum Experience : 2-4 years in a health care setting with medical terminology and registration / check in experience is required. Insurance knowledge preferred.
Minimum skills / abilities : Ability to multi task
Excellent customer service skills
Excellent communication skills
Equal Opportunity Employer / Disabled / Veterans
