What are the responsibilities and job description for the Product Support Technician position at ST ENGINEERING AETHON INC?
Job Description
Job Description
Description :
The Product Support Technician is responsible for Tier II technical support for Aethon customer sites for all product systems. This position is located at our corporate office in Pittsburgh, PA. This is an exciting, dynamic role for someone looking to apply their technical and customer service experience in the robotics industry.
KEY RESPONSIBIITIES :
- Maximize customer satisfaction and value from our products.
- Diagnose problem causes and implement solutions for final resolution.
- Track service issues with the Helios database through a ticket system.
- Maintain a high level of communications with all levels of client interaction to ensure proactive, solution-oriented problem identification and resolutions.
- The PST will determine if hardware needs to be replaced and, if so, PST will manage the service event while working with external & Internal resources.
- Identify and submit part requests to be shipped as needed for service events, install support, distributors and other departments.
- Work with developers, engineering and quality assurance on issues that need to be escalated or identified for further analysis and research.
Requirements :
MINIMUM JOB REQUIREMENTS :
Education / Training :
Specialized Knowledge / Skills :
Other :
