Director - Global Accounts

Overview

ST Engineering iDirect is a global leader in IP-based satellite communications and provides the technology and solutions that enable our service provider and satellite operator partners to optimize their networks, differentiate their services and profitably expand their business. Our business provides innovation focused on solving satellite’s most critical economic and technology challenges and expands a shared commitment to shaping the future of how the world connects. With your talent and energy paired with our vision and technical leadership, the most fulfilling work of your career is waiting for you at ST Engineering iDirect…the sky is truly the limit!

The satellite industry is evolving at an extremely high rate of change, with new satellite and ground access technologies and a drive to more cloud-based solutions and standards generally only seen within more established telco and IT industries. These changes are driving and providing even greater capabilities, reaching far more markets and consumers than ever before. These changes are also driving the way that our technologies are consumed moving from a more product based to a service subscription-based model removing many of the access barriers to more markets and new consumers.

Responsibilities

All these exciting changes are driving our need to add more talent and specifically change leaders into our team with the addition of an innovative experienced Global Strategic Accounts Director. We are looking for someone that is ready for an exciting journey filled with challenges, responsibilities and expectations with great rewards helping us grow, develop, and expand our current services capabilities and portfolio. This position requires a proven experienced change leader that has the required communication and transformational skills to help drive, develop, and grow our selected Strategic Accounts.

We are seeking an experienced and results-driven Global Strategic Accounts Director to lead our efforts in managing and growing relationships with our key accounts. In this role, you will be responsible for developing and executing strategies that enhance client satisfaction, drive revenue growth, and ensure the long-term success of our strategic partnerships.

Roles and Responsibilities:

• Account Management: Oversee a portfolio of strategic accounts, serving as the primary point of contact and ensuring the delivery of exceptional service and value.
• Relationship Building: Cultivate strong relationships with key stakeholders within client organizations to understand their needs and align our offerings with their business objectives.
• Strategic Planning: Develop and implement strategic account plans that outline objectives, strategies, and initiatives to drive account growth and retention.
• Collaboration: Work closely with internal teams, including sales, marketing, product development, and customer support, to ensure a coordinated approach to account management and service delivery.
• Performance Analysis: Monitor account performance metrics, providing insights and recommendations to senior management on opportunities for growth and improvement.
• Negotiation: Support Sales leadership with contract negotiations and renewals, ensuring mutually beneficial agreements that align with company objectives.
• Market Intelligence: Stay informed about industry trends, competitive landscape, and market dynamics to identify opportunities for account expansion and new service offerings.
• Team Leadership: Mentor and guide junior sales team members, fostering a culture of collaboration, innovation, and excellence within the account management team.

Qualifications

Skills and qualifications:

• Bachelor’s degree in business, Marketing, or a related field; MBA preferred.
• 7 years of experience in account management, business development, or sales within the Telecoms, IT and or Satellite markets.
• Proven track record of managing strategic accounts and driving revenue growth.
• Strong understanding of customer relationship management and strategic planning processes.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to analyse data and market trends to inform strategic decisions.
• Proficiency in CRM (Salesforce) software and Microsoft Office Suite.

Addition Skills and experience:

• Strong background in Telecom or Cloud IT infrastructure technology.
• Proven product or services lifecycle management experience and industry recognised certifications.
• Strong proven commercial background in developing Strategic Account plans and communicating the financial account performance details to executive or board members.