Customer Service Rep - Material Plan and Execution

Who WE are and where WE are going:

At MRA Systems, our employees have amazing opportunities to work on advanced technologies and systems that support thousands of customers and millions of people worldwide every day. From the first flight across the Pacific Ocean to developing highly complex structures for the most popular aircraft in the world, we have come a long way always with a can-do approach to problem solving while delighting customers with our high say-do ratio. We are looking for people with innovative ideas and the drive to help us grow into the future.

A pioneer in the production and assembly of complex aerostructures including aircraft and rocket components, engine nacelle systems, thrust reversers and advanced composite products, we apply the latest digital technologies and automation in composite design and manufacturing that are second to none. At ST Engineering MRAS, we are also rapidly augmenting our maintenance, repair and overhaul (MRO) capabilities leveraging the company’s expanded aircraft nacelle portfolio as well as it’s materials and processing expertise.

Who YOU are and what YOU can become:

Responsible for managing all aspects of Customer Service for multiple customers.

What YOU will do:

• Building and maintaining strong relationships with customers

• Reviewing/accepting/loading spare orders from customers, verifying pricing

• Communicating with customers on a daily basis: status, expedite, return and/or shipping information

• Identifying and resolving issues to ensure supply continuity and adherence to customer delivery schedules

• Collaborating/communicating with Planning, Sourcing, Quality, Stockroom, Shipping, Programs and other departments

• Expediting hot parts from dock through Receiving/Inspection to Shipping

• Other tasks as needed

What YOU must bring to Succeed:

High School Diploma or GED equivalent plus a minimum of 1-3 years of related work experience in a manufacturing environment or other similar industry. Bachelor’s Degree is preferred.

Desired Characteristics:

• Ability to effectively manage changing and conflicting priorities and resolve appropriately

• Demonstrated Customer Services Skills

• Strong capability to manage multiple priorities in a fast-paced environment

• Proficiency with Microsoft Office Excel

• Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions

• Works well both independently and with teams

AT ST Engineering, we offer great rewards, competitive pay, career advancement and growth opportunities.

Estimate salary range for this role: $28.84 to $36.05 per hour. ST Engineering considers several factors with extending job offers, including but not limited to candidates’ key skills, relevant work experience, education/training/certification, job level, and work location. Base salary is only one component of our competitive Total Rewards package.

ST Engineering - MRAS Benefits:

As a full-time employee of ST Engineering- MRAS, you are eligible for our benefits package including:

• Medical, Dental, and Vision coverage starting from start date
• Health Flexible Spending Accounts
• Free Onsite Gym with weekly fitness classes
• Immediate 401k vesting
• Educational Assistance
• Life Insurance
• Paid Time off (Permissive for exempt staff)

Employment Notice: Background and Drug Screening Requirements

As part of our commitment to maintaining a safe and secure workplace, successful completion of a background check and drug screening is a mandatory condition for employment. All offers of employment are contingent upon satisfactory results from these screenings.

It takes diverse talent to solve real-world problems. ST Engineering is deeply committed to building a workplace community where inclusion is valued, and everyone feels welcomed. We’re proud to consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, family status, marital status, sexual orientation, national origin, disability, age, or veteran status, or any other legally protected grounds. So, bring us your personal experience, your perspectives, and your background. It’s through our differences that innovative changes are made.

ST Engineering is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our Talent Strategies team at 571-771-0101, or by email at stena.careers@stengg.us.

Nearest Major Market: Baltimore