Physician Practice Specialist

Summary: At. St. Francis-Emory Healthcare, we recognize that our patients deserve qualified, engaged, and competent healthcare professionals. And we know that our employees deserve a working environment that is safe, leaders who are visible and supportive, and opportunities to grow and develop. We have a positive, hopeful, and resilient leadership team that is solely focused on taking care of the heart of St. Francis – the people who work here. If you feel that your skills and compassion fit with our vision for person-centered care and evidence-based practice, and you would like to belong to a hospital family that only the best are invited to join, we invite you to apply today. Serve as a well-rounded and key physician support contributor within a small physician practice office. Responsible for providing a combination of Medical Assistant, Scheduler, Patient Access/Registrar, and Charging/Coding services. 

Essential Functions:  

To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.   

• Provide customer service to patients and visitors; assist with patient/visitor request; ensure patient/visitor request are heard and receive the proper response.
• Collect and document patient information and maintain medical records to include forms and documentation in accordance with HIPAA standards and established procedures; chart patient data; follow protocols to protect patient information.
• Ensure clinical area is clean, equipped appropriately, and supplies are well stocked.
• Provide Patient Access support to include but not limited to the following: Provide basic clerical support as required (i.e. answer phone calls, direct visitors, write correspondence, scan and/or copy documents, etc.). Calculate, identify, and request the prepayment or deposit requirement; inform patients of financial responsibility prior to physician visit and/or surgery. Verify insurance and obtain insurance preauthorization and/or pre-certification when required. Relay patient information to appropriate parties as directed. Coordinate with other healthcare providers, offices, and physicians regarding patient needs and/or referrals. Collect and post payments, balance payment batches. Enter/balance medical charges to include office and/or surgical charges. Ensure patients/office visitors are comfortable and the office is presentable; make every effort to minimize the waiting period.
• Provide Scheduling support to include but not limited to the following: Make appointments with physicians on behalf of new and existing patients; coordinate follow-up visits with patients as per the physician. Maintain an adherence to each physician’s patient scheduling guidelines; coordinate surgery with physician schedule; notify the appropriate staff of surgery schedule or changes to schedule.
• Provide Medical Assistant support to include but not limited to the following: Coordinate physician orders; ensure orders are validated and fulfilled as intended. Obtain and validate surgery and/or test orders are complete and signed by the physician; conduct follow-up as necessary. Provide efficient and effective care under the guidance of the physician. Prepare patient for treatment, procedures, and exams, dress wounds. Provide assistance during examinations, lab or x-ray procedures, patient transport, or other medical activities.
• Maintain competencies, CEU’s, certification(s), and a current knowledge base of accepted standards and trends.
• Other duties as assigned or required 

Core Competencies: 

• Values Every Voice. Seeks to understand different perspectives and cultures; contributes to a work climate where the contributions of all individuals are valued and supported. 

• Shows Courage. Faces difficult issues and supports others who do the same; is willing to campion an idea or position despite dissent or political risk; provides direct and actionable feedback. 

• Leans Into New Ideas. Learns quickly when facing new situations; experiments to find new solutions and extracts lessons learned from failures and mistakes. 

• Instills Trust. Follows through on commitments and keeps confidences; is seen as direct and truthful, shows consistency between words and actions. 

• Plans and aligns. Sets objectives to align with broader organizational goals; breaks down objectives into appropriate initiatives and actions; anticipates and adjusts effective contingency plans. 

• Builds Effective Teams. Establishes common objectives and a shared mindset; creates a feeling of belonging and strong team morale; fosters open dialogue and collaboration among the team. 

• Business Insight. Uses knowledge of business drivers to guide actions; keeps up with current and possible future practices and trends in the with the competition and in the marketplace.