Supportive Housing Program Manager

Hiring 3 Program Managers (one for each Residence)

Salary Range: $80-85K/Annual

Status: Full-Time; Regular; Exempt

Benefits:

• Comprehensive Medical & Dental Insurance (employer pays monthly premium) & HRA
• 401(k) Retirement Plan-7% contribution after 1 year of employment
• Five (5) weeks Paid Time Off

Schedule:

• M-F 9:30am – 4:40pm

Work Location: Mid-town Manhattan; In-person

Residence #1 125 East 24th Street New York, NY 10010

Residence #2 155 West 22nd Street New York, NY 10011

Residence # 3 148 Eighth Avenue New York, NY 10011

Summary of Organization

St. Francis Friends of the Poor (SFFP) offers affordable, permanent supportive housing for chronically homeless adults living with serious mental illness. Our mission is to provide a safe, dignified community where tenants can thrive. Across three Supported Single Room Occupancy (SRO) residences in midtown Manhattan, our dedicated team of professionals offers comprehensive support to address tenants' mental, physical, and social needs.

Summary of Position

The Program Manager is responsible for the day-to-day operation and coordination of a supportive housing residence and provides supportive supervision to a diverse team, including a Mental Health Nurse Manager, Activities Coordinator/Recreation Therapist, Entitlements Specialist, Money Manager, and a part-time Packaging Nurse. By guiding and empowering these team members, the Program Manager ensures they have the tools and resources needed to help tenants lead self-directed, fulfilling lives. The role emphasizes collaborative problem-solving, continuous staff development, and fostering a person-centered, strengths-based approach to service delivery. This position combines hands-on support and providing case management services for assigned tenants with administrative oversight of the program and reports to the Deputy Executive Director of Programs.

Status: Full-time; regular; exempt

Primary Duties & Responsibilities

Leadership, Supervision and Professional Development

• Lead the program team to consistently deliver high-quality, timely, mission-driven services that prioritize tenant needs, personal goals, and self-determination.
• Foster a supportive and growth-oriented work environment by mentoring staff, enhancing their capabilities, and promoting professional development aligned with program goals.
• Continually assess and develop creative team building activities and strategies to maintain/improve staff job satisfaction.
• Provide regular individual and group supervision to staff, setting clear expectations, conducting performance evaluations, and proactively offering constructive feedback to maintain accountability, quality services and professional growth.
• Ensure adequate program coverage through effective staff scheduling, covering all workflows as needed to guarantee continuity of care.
• Respond to staff questions, concerns, and grievances in alignment with agency policies, fostering a collaborative and solution-focused work culture.
• Promote interdisciplinary collaboration both within the team and agency wide to integrate best practices, advancing tenant care and program effectiveness.
• Provide regular training sessions to ensure alignment with best practices, industry trends, evolving tenant needs, and regulatory requirements.

Program Development, Implementation & Evaluation

• Oversee the implementation of care management strategies and tenant engagement initiatives that address physical, mental, and social health needs, empowering tenants to achieve their goals.
• Design and manage tenant activity plans and budgets that provide therapeutic and inclusive experiences, fostering skill-building and independence. Prepare and submit reports that reflect this work as requested.
• Facilitate tenant council meetings and conduct ongoing program evaluations, leveraging tenant feedback to continuously promote community consensus building, refine services and meet evolving needs.
• Continuously evaluate team performance and program outcomes, informing decision-making, and driving improvements aligned with SFFP’s mission.
• Design and implement tenant-focused programs aligned with organizational goals.
• Utilize external resources and partners to provide tenants with education, employment and other off-site specialty services and supports.

Tenant Care & Support

• Create a safe, respectful living environment by applying trauma-informed care principles that promote recovery and enhance tenant quality of life.
• Collaborate with the Intake Department to identify eligible tenants and ensure a smooth transition into the community.
• Coordinate care plans with an interdisciplinary team to address tenants' mental health, medical, and social needs actively and continually incorporating tenant goals and interests.
• Empower tenants to build self-advocacy skills and greater independence through personalized support and skill-building opportunities.
• Engage tenants in identifying educational and employment goals, if desired.
• Regularly assess tenant progress, adapting care strategies to align with changing needs or health conditions.
• Provide compassionate crisis intervention and conflict resolution to ensure tenant stability, safety, and minimize disruptions.
• Act as a liaison between tenants and building operations to facilitate timely communication and resolution of maintenance requests, safety concerns, and other facility-related issues.
• Support tenant care during emergency department visits, hospitalizations, and rehabilitation by participating in interdisciplinary care-plan meetings, coordinating discharge planning and aftercare services.
• Partner with community service providers to facilitate tenant engagement in meaningful activities that align with their goals and enhance their quality of life.
• Develop innovative programs to address emerging needs and barriers to care, ensuring alignment with the organization’s mission.

Community & Stakeholder Engagement

• Build lasting partnerships with community organizations, elected officials, neighbors, and other stakeholders to enhance program visibility and collaboration.
• Collaborate with the communications team to share tenant success stories, fostering community support and engagement.
• Coordinate and support volunteer initiatives to expand resources and services that directly benefit tenants.
• Represent the organization at community events, meetings, and forums to advocate for tenant needs and promote the organization’s mission.

Quality & Compliance

• Partner closely with the building operations team to maintain a safe, clean, and supportive living environment for tenants by addressing facility-related needs and ensuring compliance with safety standards.
• Maintain high standards of care by ensuring all tenant services and activities adhere to agency policies and regulatory requirements.
• Collaborate with program and finance teams to optimize financial resources, safeguard tenant benefits, and ensure accurate budget management.
• Ensure timely reporting of program outcomes and compliance metrics, developing reports to assess impact and identify areas for improvement.
• Conduct regular internal audits and case record reviews to uphold DOHMH/HRA standards, implementing corrective action plans to address deficiencies and mitigate risks.
• Partner with Leadership to establish clear benchmarks and performance goals for program services and operations.
• Serve as the liaison for funding and regulatory bodies, coordinating site visits and program monitoring to ensure compliance.
• Partner with internal and external stakeholders to ensure safe and efficient program and building operations for tenants and staff.
• In collaboration with the Program Management Team, develop and document policies and procedures that standardize operations, promote consistency, and align with organizational and regulatory standards.
• Review and analyze incident reports, ensuring proper follow-up and compliance with agency and regulatory standards.

Qualifications

Education & Experience

· Bachelor’s degree in Social Work, Counseling, Psychiatric Rehabilitation, Human Services, or a related field; Master’s degree, preferred. Licensed mental health professional preferred (e.g.: LCSW, LMSW, LPC, CRC, CASAC, etc.).

· Minimum of 5 years of experience in social services, mental health, homelessness and/or supportive housing settings and demonstrated knowledge of strength-based, recovery oriented, trauma informed and culturally sensitive service delivery.

· Minimum of 2 years of experience in a supervisory and/or program management role and demonstrated knowledge of the principles and techniques of supportive supervision.

· Experience working with adults living with serious mental illness and/or experiencing chronic homelessness; and understanding of service delivery and entitlements/benefits systems.

· Knowledge of DOHMH, DHS, HPD regulatory requirements for case management, mental health services, and supportive housing, preferred.

· Proficient in budget management and financial reporting, with strong attention to detail in documentation and compliance.

· Proficient in using Microsoft applications (Word, Outlook, PowerPoint, Excel) and data collection systems (e.g.: AWARDS, TMS).

Requirements

· Sitting and/or standing for prolonged periods of time.

· Computer screen work for periods of time.

· Traveling between residences.

· Ability to use stairs (our buildings are not wheelchair accessible).

· Periodic on-call coverage and flexible hours

Personal Characteristics

• Behave Ethically: Understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
• Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
• Focus on Stakeholder Needs: Anticipate, understand, and respond to the needs of internal and external stakeholders to meet or exceed their expectations within the organizational parameters.
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Lead: Positively influence others to achieve results that are in the best interest of the organization.
• Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the organization.
• Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information, and activities.
• Plan: Determine strategies to move the organization forward, set goals, create, and implement actions plans and evaluate the process and results.
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
• Safety and Security: Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.

Job Type: Full-time

Pay: $80,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan

Schedule:

• Day shift
• Monday to Friday
• No weekends

Education:

• Bachelor's (Preferred)

Experience:

• Social Services: 5 years (Preferred)

Ability to Relocate:

• New York, NY 10011: Relocate before starting work (Required)

Work Location: In person

Salary : $80,000 - $85,000