What are the responsibilities and job description for the Call Center Scheduling Rep (Call-In) position at ST FRANCIS HEALTHCARE SYS HI?
Who we are
St. Francis Healthcare System of Hawai‘i has built a legacy of creating healthy communities. From introducing medical firsts to the islands over the years, to caring for kupuna, caregivers, and keiki today, we have held true to our Franciscan core values of peacemaking, simplicity, joy, and charity. Each team member is important to carrying out our mission through their commitment and compassion for helping others. Our team members thrive in a supportive environment where excellence, teamwork, and dedication are cultivated and valued. For us at St. Francis, healthcare is not simply a job but a devotion and calling to serve. We welcome you to join the St. Francis Healthcare System of Hawai'i 'ohana to continue our legacy of caring for Hawai'i's people.
About the Role
- Answers calls for SFHS Call Center appropriately.
- Provides and schedules referrals and coordinates Start of Care visits for clients being referred to all of our locations.
- Works collaboratively and communicates effectively with physicians’ office staff, community representatives, and other staff members for the scheduling of Referrals and Starts of Care Visits and other various services in a timely manner.
- Provides physician and community referral service by providing appropriate information to meet the patient’s needs for particular specialty needs or general practice.
