What are the responsibilities and job description for the Call Center Scheduling Rep (Call-In) position at St. Francis Healthcare System of Hawaii?
Who we are
St. Francis Healthcare System of Hawai‘i has built a legacy of creating healthy communities. From introducing medical firsts to the islands over the years, to caring for kupuna, caregivers, and keiki today, we have held true to our Franciscan core values of peacemaking, simplicity, joy, and charity. Each team member is important to carrying out our mission through their commitment and compassion for helping others. Our team members thrive in a supportive environment where excellence, teamwork, and dedication are cultivated and valued. For us at St. Francis, healthcare is not simply a job but a devotion and calling to serve. We welcome you to join the St. Francis Healthcare System of Hawai'i 'ohana to continue our legacy of caring for Hawai'i's people.
About the Role
- Answers calls for SFHS Call Center appropriately.
- Provides and schedules referrals and coordinates Start of Care visits for clients being referred to all of our locations.
- Works collaboratively and communicates effectively with physicians’ office staff, community representatives, and other staff members for the scheduling of Referrals and Starts of Care Visits and other various services in a timely manner.
- Provides physician and community referral service by providing appropriate information to meet the patient’s needs for particular specialty needs or general practice.
EDUCATIONAL REQUIREMENTS
High school diploma, plus additional courses or specialized training at business or community college, or other formal training facility or program.
EXPERIENCE
- Minimum one (1) year scheduling appointments in a medical setting.
- Familiarity with home health and hospice services desirable.
- Previous work experience with computer systems required.
SKILLS REQUIRED
- Typing (45 wpm).
- Knowledge of medical terminology.
- Thorough knowledge of computer systems required.
- Ability to schedule, coordinate needs and make decisions based on knowledge of services and scheduling requirements.
- Prioritizing and problem-solving skills.
- Must be able to multitask.
- Excellent customer service & communication skills.
Benefits Overview
At St. Francis Healthcare System of Hawaiʻi, we believe in sharing the same heart and level of care for our team members as we do for the clients we serve. Our comprehensive benefits are designed with the whole employee in mind. From resources for Professional and Educational development opportunities to an employer matching 403(B) retirement plan, we seek to provide a workplace which helps our team members be their best. Below is a summary of just a few of our employee benefits (based on meeting eligibility requirements):
- Medical, Dental, Drug & Vision Coverage
- Flexible Spending Account (for Health and Dependent Care)
- 403(b) Retirement Savings Plan with employer match
- Paid Time Off (PTO) and Extended Sick Leave benefits
- Educational Reimbursement and Professional Leave benefits
- Employee Assistance Program
- Much more!
