What are the responsibilities and job description for the Front Desk Associate position at St. Francisville Rehab Services?
Our organization is seeking a Front Desk Associate to provide front line customer service and support to our patients. You should have excellent communication skills and the ability to work effectively in a team environment. Front Desk responsibilities include greeting patients, handling inquiries, scheduling appointments, managing appropriate patient paperwork and communicating clearly with staff and patients. Since our company is an Equal Opportunity Employer (EOE), you must be attentive to details, which include protecting patient confidentiality and following HIPAA guidelines. Ultimately, you should deliver high quality customer service at all times.
Responsibilities:
- Greet and check-in patients, answer the telephone and keep staff informed of schedule changes.
- Efficiently utilize Electronic Medical Records and Computer Scheduling software
- Schedule patient appointments, handle incoming referrals and manage rescheduled appointments as necessary.
- Prepare daily patient charts and file previous day's paperwork
- MUST BE PROFICIENT WITH EXCEL
- Manage multiple therapists' schedules effeciently
- Communicate with physician offices to follow up on referral requests, post-op reports, etc.
- Filing patient paperwork into appropriate charts
- Discharging patient accounts
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- Paid time off
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- No weekends
Experience:
- Customer service: 1 year (Preferred)
Ability to Relocate:
- Saint Francisville, LA 70775: Relocate before starting work (Required)
Work Location: In person
Salary : $14