What are the responsibilities and job description for the General Manager position at St. George Location?
Overview
At our premier fine dining steakhouse, the Restaurant General Manager is a key position within our resort, ideal for a seasoned professional with a deep passion for hospitality and extensive knowledge in restaurant operations. This role focuses on driving service excellence, culinary distinction, and overall profitability, encompassing the comprehensive management of the restaurant's day-to-day operations and maintaining its high standards of quality and service.
Responsibilities
- Oversee the daily operations of Basalt, ensuring excellence in guest service and quality of food and beverage offerings.
- Lead, inspire, and manage the restaurant team, including recruitment, training, development, and performance management.
- Collaborate with the Chef de Cuisine to develop menu offerings, maintain food quality standards, and ensure a cohesive dining experience.
- Manage financial performance of the restaurant, including budgeting, forecasting, and P&L management.
- Implement and maintain high standards of cleanliness, health, and safety in all areas of the restaurant.
- Develop and execute strategies to enhance customer satisfaction, increase revenue, and maximize profitability.
- Foster strong relationships with guests, team members, and other departments within the resort.
- Analyze and interpret market trends to adapt strategies and stay competitive.
- Plan and oversee marketing and promotional activities to increase brand awareness and attract new clientele.
- Address guest complaints and resolve issues promptly to maintain a high level of customer satisfaction.
Qualifications
- Bachelor’s degree in hospitality management or related field.
- A minimum of 5 years of management experience in a high-end restaurant or hospitality environment.
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Excellent financial acumen, with experience in budgeting, forecasting, and P&L management.
- Outstanding customer service skills and ability to handle challenging situations diplomatically.
- Knowledge of current food and beverage trends, particularly in the steakhouse sector.
- Proficiency in restaurant management software and Microsoft Office Suite.
- Flexibility to work during peak hours, including evenings, weekends, and holidays.
As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:
- Group medical, dental, vision, life, and disability benefits.
- Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
- An employee assistance program.
- Paid time off/sick time
- Participation in a 401(k) plan with a company match.
- Team member free room night program.
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