Business Analyst, Information Systems

Business Analyst, Information Systems

The Business Analyst, Information Systems is responsible for evaluating business processes, identifying needs, and developing strategies to maximize efficiency and opportunity. The Business Analyst works across business, Information Technology (IT), third party and hosted systems. The Business Analyst interacts with developers, stakeholders, system architects and various subject matter experts to support business projects as prioritized.

The Business Analyst is responsible for providing functional support with focus on the Human Resources division for the University Human Resources Information System (HRIS) and other ancillary systems and applications. The Business Analyst oversees the management of data integrity, provides training, and documents business processes and procedures. The Business Analyst maintains advanced knowledge of University system functionality, analyzes business processes / procedures, and identifies dependencies and implications of change to various functional areas and integration points with other systems. The Business Analyst communicates and coordinates effectively and professionally with subject matter experts and HR leaders to ensure accurate understanding and full user acceptance of system configurations. The Business Analyst will serve as the liaison for capturing and sharing detailed and nuanced information between related business units, technical and non-technical teams. While providing primary direct support to HR, the Business Analyst will fluidly pivot and support other University departments as needed to contribute to the University success across both academic and operational functions. The Business Analyst will work with cross-functional teams and alongside other Business Analysts.

Essential Functions

Work with business stakeholders to identify, plan, and implement innovative technology solutions and business process improvements that meet functional area needs and support the Organization’s objectives for recruiting, retaining, and graduating students

Provide guidance and hands-on support of the Organization’s application systems and technologies within area of responsibility

Oversee the integration of third party and cloud-based service providers

Support the institution's technology-based security compliance efforts

Evaluate and recommend the use (or removal) of certain technologies based on situations specific to Organization’s business and operations

Facilitate business process decisions based on strategic importance, cost, ROI and impact to the business (students, faculty and staff) and central support functions (in operations, finance, HR, etc.)

Define scope and objectives of business requirements, including documentation of requirements (i.e. use cases) and translation into system requirement specifications

Lead requirements gathering sessions and create process flows and current / future state documentation

Evaluate existing business and operational flows and define the “as-is” process models, and then define “to-be” process models for business process re-engineering initiatives

Plan and manage the release and delivery cycles for continue improvement initiatives

Track and communicate status of continual improvement initiatives

Maintain and nurture relationships at all levels of the organization from campus staff to senior leaders

Collect and analyze data for potential business expansion

Identify specific business opportunities

Influence stakeholders to support business projects

Test business processes and recommend improvements

Create documentation and manuals

Other duties as assigned

Essential Knowledge, Skills & Abilities

Experience managing and / or delivering IT solutions

Strong analytical skills and ability to think outside the box

Experience with configuration and support of HRIS and / or ERP systems

Detail-oriented

Ability to work in a fast-paced environment

Ability to frame decisions based on key organizational metrics such as business impact, ROI, etc.

Excellent oral and written communication skills

Ability to communicate technical items in a manner that allows the most non-technical person to understand

Ability to translate business needs into technical requirements

Demonstrated ability to lead initiatives within a technical and non-technical setting

Demonstrated ability to work with individuals at all levels of the organization

Experience acting as the liaison between business and IT staff

Experience within the systems development lifecycle

Strong project management skills

Desire to work as part of a team

Ability to work on multiple projects simultaneously and adjust priorities based on institutional need

Desire for continual professional growth and self-motivation to achieve goals

Ability to set and meet aggressive deadlines and be responsive to planned and ad hoc requests.

Collaborative team player with excellent communication and problem-solving skills with demonstrated experience working with varying levels of leaders and subject matter experts

Qualifications

Bachelor's degree

Experience with higher education preferred

Experience with HRIS systems such as Workday, Dayforce, Oracle, or SAP is preferred

3-5 years of experience as a project manager, consultant and / or business analyst with an information technology background

2 years’ experience of delivering enterprise information technology solutions

Work Environment / Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets

The ability to maintain good concentration

Mobility within the office including movement from floor to floor

Effectively cope with stressful situations

Strong mental acuity

Hours and Travel

Flexible hours required to implement strategy, enterprise initiatives and execute deliverables

Must be flexible in coming in early, working late or during non-work hours as needed

May require some international travel for enterprise initiatives and team collaboration

The anticipated salary range for Business Analyst, Information Systems is $85,000 to $100,000. The final salary offered may vary and will be determined based on factors such as the job-related knowledge, skills, experience, and education of the successful candidate. This information is provided per NYS local law.

We Are

• Student Centric : We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.
• A Global Community : We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.
• Accountable : We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.
• Collaborative : We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.
• Committed to Excellence : We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.

About University Support Services, LLC

University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.

USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.

Salary : $85,000 - $100,000