What are the responsibilities and job description for the Customer Service Representative - H position at St. Georges Veterinary Hospital?
We are a fast, small practice focused on providing loving, family friendly care to the pets of our community. We are looking for a personable individual who will add to our work culture and join us in delivering high quality care to our clients and pets. We have been serving the community for over 30 years and are known for our welcoming, warm atmosphere and compassionate staff. We truly care, not only for our pet parents and patients, but also for the well-being and work-life balance of our staff!
Responsibilities include but are not limited to:
- Greeting clients and patients as they arrive for appointments and notifying technical staff when they arrive.
- Checking in/out patients; processing payments.
- Answering phone calls and routing calls as necessary; processing faxes and emails in a timely manner.
- Acting as a liaison to effectively communicate information between clients and medical staff.
- Coordinating and scheduling appointments; identifying potential emergencies and scheduling them appropriately; confirming appointments.
- Maintaining and ensuring accuracy of client/patient accounts; entering and obtaining previous medical records for new patients and updating accounts as necessary.
- Client education; becoming familiar with preventatives, vaccinations, routine testing, etc. to be able to confidently discuss with clients
- Maintaining hospital cleanliness.
Candidates must be comfortable handling patients and communicating with clients on a regular basis.
Full-time employees are eligible for complete benefits. Part-time employees receive a generous employee discount.
We look forward to hearing from you!
Experience:
- Customer service: 2 years (Required)
- Veterinary clinic: 1 year (Required)
At AmeriVet, your well-being, your loved ones, and your future are our top priorities. This commitment is reflected in the comprehensive range of benefits we offer, including:
Comprehensive medical, dental, and vision insurance- 401(k) matching
- Generous holidays and paid time off
- Career development programs
- Robust health and wellness initiatives
AmeriVet takes pride in embracing the uniqueness and diversity that every team member, pet owner, and pet brings to our community. Our unwavering dedication revolves around nurturing a culture of diversity, equity, and inclusion, where each team member not only feels a strong sense of belonging, but is also empowered to thrive.